Got it

EA5821 Reports 0x28000018

Created: Apr 28, 2021 09:41:40Latest reply: Apr 28, 2021 09:47:58 296 1 0 0 0
  HiCoins as reward: 0 (problem unresolved)

Hi, there.

I have trouble. When I was working, I found that EA5821 reported 0x28000018, which indicated IP address conflict. Can someone help me explain what this is and what I should do to resolve it? Please help me as soon as possible. 

Thank you.

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Nino_Chou
Admin Created Apr 28, 2021 09:47:58

Hi, dear user.


0x28000018: When a DHCP user dials up and goes online, the system generates this event if the IP address allocated by the server is the same as the IP address bound to an existing user.


Impact on the System

The conflicting user fails to go online, but the user that is already online is not affected.

Possible Causes

The IP address allocated by the server is the same as the IP address bound to an existing user.

Procedure

1. Run the display event history eventid 0x28000018 command to query the historical records of this event. You can see the IP address allocated by the server from the Allocated IP address parameter. At the same time, run the display udm user all command to query the IP addresses of all users and check whether the IP address allocated by the server is the same as the IP address bound to an existing user.

  • If the allocated IP address is the same as the IP address bound to an existing user, check the address allocation configuration of the server and ensure that the configuration of the server is correct (judge the configuration based on the specified server that is used). Then, go to 2.

  • If the allocated IP address is not the same as any IP address bound to an existing user, go to 3.

2. The terminal user dials up again. Then, check whether this event persists.

  • If this event persists, go to 3.

  • If this event does not persist, go to 4.

3. Contact Huawei for technical support.

4. End.


Thanks.

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All Answers

Hi, dear user.


0x28000018: When a DHCP user dials up and goes online, the system generates this event if the IP address allocated by the server is the same as the IP address bound to an existing user.


Impact on the System

The conflicting user fails to go online, but the user that is already online is not affected.

Possible Causes

The IP address allocated by the server is the same as the IP address bound to an existing user.

Procedure

1. Run the display event history eventid 0x28000018 command to query the historical records of this event. You can see the IP address allocated by the server from the Allocated IP address parameter. At the same time, run the display udm user all command to query the IP addresses of all users and check whether the IP address allocated by the server is the same as the IP address bound to an existing user.

  • If the allocated IP address is the same as the IP address bound to an existing user, check the address allocation configuration of the server and ensure that the configuration of the server is correct (judge the configuration based on the specified server that is used). Then, go to 2.

  • If the allocated IP address is not the same as any IP address bound to an existing user, go to 3.

2. The terminal user dials up again. Then, check whether this event persists.

  • If this event persists, go to 3.

  • If this event does not persist, go to 4.

3. Contact Huawei for technical support.

4. End.


Thanks.

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  • x
  • convention:

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