EA5801-GP08 Compatible ONT

Hello, CaptainProton.
It's nice to meet you in the community.
We're working on your problem. Please be patient.

Hello,

You can determine the fault point according to the judgment criteria and then troubleshoot the fault.

Possible Cause

Optical fiber connectors of different types are connected.

Judgment Criterion

Optical fiber connectors of different types are connected if one of the following situations occurs:

• The attenuation (calculated using the optical power on both sides of the optical fiber connector tested by the optical power meter) of the optical fiber connector is larger than the theoretical attenuation. For details about how to check the optical power, see Checking the Optical Power.

• Points with abnormal return loss exist on the backbone fiber and branch fiber as tested by the OTDR. For details about how to use the OTDR, see Using the OTDR to Locate Abnormal Attenuation Points on the Optical Line.

• The PC connector (blue) is connected to the APC connector (green) onsite.

Troubleshooting Method

Replace the incompatible connector with a compatible one or replace relevant devices.

Detail :

https://support.huawei.com/hedex/hdx.do?lib=EDOC1100034536AEH0807Q&docid=EDOC1100034536&lang=en&v=01&tocLib=EDOC1100034536AEH0807Q&tocV=01&id=coper_6011&tocURL=resources/trouble/coper_6011.html&p=t&fe=1&ui=3&keyword=The%2BONT%2Bis%2Bincompatible%2Bwith%2Bthe%2BOLT

Thanks

Hello, friend!

You can run the display ont customized-info command to check whether the ONT is a customized product.

 

If the ONT is a customized product, it may be incompatible with the EA5801. 

Alternatively, you can refer to the following link to register the ONT configuration:

https://support.huawei.com/enterprise/en/doc/EDOC1100047614/65e6c48f/how-to-configure-the-registration-mode-of-the-ont-installed-by-a-user-in-service-provisioning

I hope it will help you.

Thank you!

Thank you for your replies.

I could not run the display ont customized-info command, becaue the ONT is offline because it is incompatible. Before I could successfully register it though.

Maybe the ONT needs a firmware upgrade?

ONT EG8010H is  now on V3R017C00S100

OLT EA5801-GP08 is now on EA5801V100R019C00

Can someone provide a link for newer ONT firmeware? Huawei site tells me there is no software available.

 EA5801-GP08(config-if-gpon-0/1)#display ont info 0 6
{ <cr>||<K> }:

 Command:
         display ont info 0 6
 -----------------------------------------------------------------------------
 F/S/P                   : 0/1/0
 ONT-ID                  : 6
 Control flag            : active
 Run state               : offline
 Config state            : initial
 Match state             : initial
 Reason of offline       : The ONT is incompatible with the OLT
 DBA type                : -
 ONT distance(m)         : -
 ONT last distance(m)    : -
 ONT battery state       : -
 ONT power type          : -
 Memory occupation       : -
 CPU occupation          : -
 Temperature             : -
 Authentic type          : SN-auth
 SN                      : 4857544315260184 (HWTC-15260184)
 Management mode         : OMCI
 Software work mode      : normal
 Isolation state         : normal
 Description             : EG8010H
 Last down cause         : -
 Last up time            : -
 Last down time          : -
 Last dying gasp time    : -
 ONT online duration     : -
 ONT system up duration  : -
 Type C support          : -

EA5801-GP08(config-if-gpon-0/1)#display ont customized-info 0 6
{ <cr>||<K> }:

 Command:
         display ont customized-info 0 6
 Failure: The ONT is not online

EA5801-GP08(config-if-gpon-0/1)#

Huawei ONT needs to be used with OLT and network management. The version must match the model. If the wrong version is used, ONT will not work.

If you need to download firmware/software, please contact the operator or sales channel to obtain the correct ONT firmware/software.

I have contacted our 3 suppliers. None of them is willing to provide this firmware.

I think our trail of Huawei Access Products will be over very soon and we will get back to Nokia.

Hello, friend, I think you have misunderstood Huawei. If you need firmware, for ISP users, please contact your ISP or equipment provider. This is the correct channel, we are for your network security. If you are a company customer, you can send an email containing the contract number and requirements (supportmaster@huawei.com).
If you still can't find the communication channel, you can also use Huawei's after-sales phone:
https://e.huawei.com/cn/service-hotline-query
Thank you!