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E5770s-320 Port forwarding for Remote Desktop Connection

Created: Feb 4, 2019 11:09:09Latest reply: Feb 5, 2019 13:36:24 984 2 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hello,


I try to set up a remote desktop connection to my PC.

Within the local network it works perfectly, but when I try to connect trough the internet, it seems that the port forwarding of port 3389 does not work. I have set up a virtual server and a special application rule in the security settings of the web interface, but when I test the port it seems to be closed.

Any help ?

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Featured Answers
chenhui
Admin Created Feb 5, 2019 13:36:24

@blablablawof hi,
can you ping the router from the internet? if you ping the router successfully through the internet, please contact the ISP, if you have provided a public IP address rather than a private IP address, and asking ISP if they have blocked the port 3389.
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All Answers
Fathy
Fathy Created Feb 4, 2019 11:15:50

Hello. Currently, we provide services for Enterprise products, for example, AR routers, series switches, servers, storage devices, and firewalls. If you need help for answering questions related to mobile broadband, mobile phones, or household devices, it is recommended that you visit the Huawei consumer website (http://consumer.huawei.com/en/contact-us/index.htm?tag=hotline), which provides the hotline number. You can also contact Consumer service mailbox mobile@huawei.com. Sorry for any inconvenience caused.
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chenhui
chenhui Admin Created Feb 5, 2019 13:36:24

@blablablawof hi,
can you ping the router from the internet? if you ping the router successfully through the internet, please contact the ISP, if you have provided a public IP address rather than a private IP address, and asking ISP if they have blocked the port 3389.
View more
  • x
  • convention:

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