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E5186s-22a constantly reb...

E5186s-22a constantly rebooting

Created: Dec 8, 2019 19:58:46Latest reply: Dec 8, 2019 20:01:50 1564 1 0 0 0
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Hi,


I have a new E5186 router. It will boot up, connect LTE succesfully, then after 30 seconds it will crash, reboot but then is unable to reconnect LTE.


It does this continously, it's unable to stay up for more than about 30 seconds. I've tried leaving SIM out too and it still crashes.


I've tried factory reset and disabling 2.4G/5G wifi as suggested in some posts with no difference.


Any advice appreciated

E5186s-22aE5186rebootcrash

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wissal
MVE Created Dec 8, 2019 20:01:50

Hello, dear user!

Please kindly note that on this Forum we are responsible for Enterprise products and your device belongs to the Huawei Consumer group.

For assistance needed regarding mobile broadband, mobile phones or home devices, we advise you to check the Huawei support website for Consumer, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group.

They are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline/.

Thanks for your understanding!
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wissal
wissal MVE Created Dec 8, 2019 20:01:50

Hello, dear user!

Please kindly note that on this Forum we are responsible for Enterprise products and your device belongs to the Huawei Consumer group.

For assistance needed regarding mobile broadband, mobile phones or home devices, we advise you to check the Huawei support website for Consumer, which also contains direct hotline phone numbers where you can contact our colleagues from the Consumer Business Group.

They are able to help you solve your issues: https://consumer.huawei.com/en/support/hotline/.

Thanks for your understanding!
View more
  • x
  • convention：
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