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DSTV VMs are down/ please ugently assist customer production down

Latest reply: Jan 22, 2022 12:12:00 521 1 1 0 0

Cutomer  assist to access the fusionCompute VM that are down , FusionCompute where the VMs are down as a below : 193249uowzdctcmmmzbq0h.png?Fusioncompute

and after we check with our expert he found :

Problem Description

There are 16 VMs faulty and can’t be resumed on FusionCompute V1R5.


Problem Analysis

1.       We check E9000’s Blade 12 are abnormal. And its network plane are abnormal

2.       After analyzing the OS log, the Mezz510 nic occurred many UEs(Uncorrectable Errors), the whole card including two ports can’t work, which leads to the hosts’ abnormal.

3.       FusionCompute execute HA, but the HA task failed because the faulty VMs can’t mount datastore.

4.       We reboot the Blade 12, the VM’s HA task succeed, the service is recoveryed.


Root Cause

         Q1. Why the HA task failed when Blade 12’s abnormal?


The DataStore that is constructed on FusionStorage is abnormal when doing the HA.

                  There’re 3 ZK nodes in the FusionStorage, The FusionStorage can work normally when any one of them faulty.

                  We login the FusionStorage, finding there is one ZK node(Blade 9) faulty since 2016.

                   Blade 12 is another ZK node, it’s faulty on 2019/1/17.

                   When there’re 2/3 ZK nodes faulty, the DataStores on the FusionStorage is faulty, which leads to the HA failure.


                   Recovery Blade 9. Blade 9 is faulty in Fusionstorage because of wrongly VLAN configuration on the network port. We change the port from VLAN 0 to VLAN 1, the Blade 9 is normal

         Q2. Why the Blade 9’s abnormal.

         A: Blade 12’s Mezz510 nic is faulty with some UEs.



         We reboot Blade 12 and temporarily recovery Blade 12.

         We suggest you to arrange some down time to upgrade All of the Blades’  Mezz510’s NIC fw & driver to the newest version in the future.

after this everything is ok .


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MVE Created Jan 22, 2022 12:12:00

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