Documentataion & Me by Mohamed Moustafa Abdelaziz Mohamed

Our sharing and contributions play an important role in increasing the value of our documentation and resources, making them more usable and beneficial.

I'm a new PDAC member and I've been working for Huawei since June 2018.

Before joining Huawei, I had more than 9 years’ experience as a network and security engineer (military, public, government, and private sectors). I have gained knowledge and various international certificates from various well-known vendors in the fields of network, security, cyber security, wireless, and IT. My enthusiasm to learn and to develop myself consistently through research, self-study, and courses has allowed me to achieve great progress, which I'm eager to continue. I am used to sharing my knowledge on my social media accounts and in meetings. Also I have created some IT social media groups to share knowledge and guidance, which have gained a lot of followers and interactions with people of different cultures and backgrounds.

During the short period I have spent at Huawei, Huawei’s documentation, knowledge base, and tools have been very useful to me. I handle issues related to a lot of products (network, security and wireless) and I use documentation and Huawei resources on a daily basis. I have been able to solve a lot of issues and handle implementation using our documentation. The new troubleshooting guides section that was added to the new documentation is very helpful and organized.

One of most important qualities that I have learned at Huawei is to share my knowledge and experience. The knowledge that others shared in the Huawei knowledge base and forum was very useful to me and helped me a lot when I started here. That's why I decided to share my knowledge regularly on these platforms so it will be helpful to others just like it was useful to me.

I've added many valuable posts on our forum and shared a lot of useful cases in our knowledge base, which were awarded by HQ as the best cases. I'm lucky to have the advantage of seeing our documentation with expert, customer, and even beginner points of view as I deal with different kinds of customers and partners. In my handling process, I can see shortages in documentation or some points that need to be clarified further for me as an expert or even for the customer to better understand the document and use it.

During my daily handling of issues and dealing with documentation, I add notes and feedback on the document that I'm using to improve it and reflect the customers' or partners' point of view on my feedback:

So in my opinion, to improve the documentation, we need to encourage our customers, partners, and even our expert engineers that are dealing with the documentation to contribute more feedback if they have recommendations or suggestions. We need to let them know that their feedback will be taken into consideration and we will improve the documentation based on this feedback. We improve the documentation to help them, and if we fulfill their requirements we will fulfill our purpose.

I have earned many points from my valid feedback. Sometimes modifications are done on the documentation, and in some cases R&D will release patches or modifications to solve issues I clarified. This has truly encouraged me to regularly provide feedback on every document I use.

I'm very proud to be part of this group. Maybe we will not always be at Huawei and will be forgotten, but our contributions will stay and be remembered, and will be helpful to others.

I'll always be grateful for having the opportunity to participate in developing a company like Huawei.