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[Device model: IPC6625-Z30 SW-V: IPC V200R003C30SPC259] Cannot save local parameters via device's web-interface

Created: Jun 10, 2020 08:12:51Latest reply: Jun 10, 2020 08:30:05 546 3 0 0 0
  HiCoins as reward: 1 (problem unresolved)

Hello dear support team


We have Huawei IPC6625-Z30 camera and faced the following troubles:

when we try to change local settings as like transport protocol (tcp, udp), stream type (we need to choose "hybrid") etc, nothing happens. Attached the video where you can see the issue.

We use standard IE11 browser. All other tabs except local settings tab are saving successfully.


Could you help us to solve the issue? What could be the root of the problem?


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Hey,girl
Created Jun 10, 2020 08:30:05

Hi, AxxonSoft_IpIntTeam!
Welcome to our community!
Your attachment contains the IP address of your device. To ensure environment security, avoid exposing the IP address.

For the question, I advise you to use the other browser or clean the cache, it looks like a browser problem.

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All Answers
Hello, dear!
It's nice to meet you in the community.
We're working on your problem. Please be patient.
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Hi friend! please try below:


PP   Possible Cause:

An exception occurs in the Internet Explorer cache.

Solution:

Open Internet Explorer and choose Tools > Internet Options.

  1. The Internet Options dialog box is displayed.

IPC

         2. On the General tab page, click Delete in the Browsing history area, and delete cached data as prompted

         3. Restart Internet Explorer.

         4. Check whether the fault is rectified.


If the fault is rectified, no further action is required. If the fault persists, contact your service provider for assistance.



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Hi, AxxonSoft_IpIntTeam!
Welcome to our community!
Your attachment contains the IP address of your device. To ensure environment security, avoid exposing the IP address.

For the question, I advise you to use the other browser or clean the cache, it looks like a browser problem.

View more
  • x
  • convention:

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