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Device backup failed

Created: Nov 29, 2021 07:01:39Latest reply: Nov 29, 2021 07:07:46 210 1 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Dear Team,


We replaced a SCC on 21 November, same board, same version and now all boards except SCC have Initial State:


1


I tried to backup but failed, see below. 


12

What can be the reason? 


THanks, 



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liqiang185
Admin Created Nov 29, 2021 07:07:46

Dear friend!
You can try this:
1. Restart the device.
2. Check whether bent pins exist in the SCC slot.
3. Check whether the hardware of the new board is faulty.

Your screenshot shows that the device has an abnormal alarm during data backup, which prevents data backup.

Before replacing a board, you need to back up the data. If you back up the device, you cannot replace the board. I suggest you restore the status before the board replacement. Then, clear the related alarms on the device.


Before replacing the SCC board, check whether to clear the database of the new SCC board.

More information: Replacing the SCC Board (Non-Master/slave Mode)

Thanks!


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All Answers

Dear friend!
You can try this:
1. Restart the device.
2. Check whether bent pins exist in the SCC slot.
3. Check whether the hardware of the new board is faulty.

Your screenshot shows that the device has an abnormal alarm during data backup, which prevents data backup.

Before replacing a board, you need to back up the data. If you back up the device, you cannot replace the board. I suggest you restore the status before the board replacement. Then, clear the related alarms on the device.


Before replacing the SCC board, check whether to clear the database of the new SCC board.

More information: Replacing the SCC Board (Non-Master/slave Mode)

Thanks!


View more
  • x
  • convention:

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