Hi team, here's a new guide.
Procedure
1. Log in to ServiceCenter, choose Console > Cloud Server Backup Service > Backup, click the failed backup status, and view the error cause.
Check the error cause on the backup or task page. If the error cause is as follows, go to step 3, query the task ID, and contact the eBackup owner to locate the fault.
2. Quickly demarcate the fault based on the fault cause.
Karbor problem:
1) Internal error
2) Parameter errors
eBackup problem:
1) Failed to create a snapshot.
2) Failed to create the volume backup set.
(3) Failed to obtain the VM volume information.
3. If the fault cannot be demarcated based on the preceding information:
1) Log in to the eBackup server page and check whether there are failed tasks at the corresponding time point. If yes, contact the eBackup contact person to locate the fault. Otherwise, contact the Karbor contact person.
2) Logs can also be used to locate the fault.
2.1 Log in to ServiceCenter, choose Console > Cloud Server Backup Service > Backup, click the failed backup, and view the copy ID.
2.2 Log in to the Service_CSBS and Service_CSBS2 nodes in SSH mode,
Default username and password: djmanager/CloudService@123! , root/Cloud12#$
2.3 Go to the cd /var/log/huawei/dj/services/system/karbor/karbor-protection directory.
2.4 Run the zgrep "Replica ID" karbor-protection.log* command to view the log related to the copy.
Or this command output:
If it is obvious that eBackup fails, (The logs contain fields such as workflow, eBackup, and driver.) Contact the eBackup contact person to locate the fault. If the cause cannot be found, obtain the task_id value 16f3cd8a-2a14-435a-b330-2a48dff41da0 from the command output in the second image. Run the zgrep "task_id" karbor-protection.log* command.
Check the failure cause based on the command output.
2.5 If it is obvious that the eBackup fails, (The logs contain fields such as workflow, eBackup, and driver.) , contact the eBackup contact person to locate the fault.
Otherwise, the Karbor contact person
4. If the backup or deletion of the copy is suspended, the status is Creating, Deleting, Restoring, or Waiting for backup or deletion.
Contact the Karbor contact person directly.
