Decoder probleam

LemonLove · Created Nov 5, 2018 12:02:54

Dear user,

1. Please confirm whether the business password has changed. You can change it by doing the following:

a) log in to the decoder web;

b) choose Change the password (the top right corner of the web page), then you will see change in the business password.

2. Please feed back the version of the VCN and decoder; we will check if it matches.

Nicholas.Guldan.Lee · Created Nov 5, 2018 02:37:54

kindly please confirm the DEC and IVS client version first, then you can follow this link to add DEC to IVS clinet
https://support.huawei.com/enterprise/en/doc/EDOC1000145262?idPath=7881490|7919735|9864313|21782016|21818023

LinKeng · Created Nov 5, 2018 02:39:30

1) In the login page of the C/S client, enter the User name, Password and Server IP address, and then click log in, the Workspace tab page is displayed.
NOTE:
Set Server IP address to the IP address of the VCN.

2) In the Service Operation panel on the left of the Workspace tab page, double-click Video Wall, as shown in Figure 1.

3)Add decoder. In the Decoder List panel on the Video Wall tab page, click to access the page for adding decoders.

NOTE:
A decoder can register with only C/S client. Therefore, before adding the decoder to the C/S client, ensure that the decoder is not added to other C/S clients. If the decoder has been added to another C/S client, the decoder cannot be added on this C/S client.

4) Optional: Configure the decoder

For more details, kindly check below documentation
https://support.huawei.com/enterprise/en/doc/EDOC1000145262?idPath=7881490|7919735|9864313|21782016|21818023

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wangjun188 · Created Nov 5, 2018 03:19:03

please confirm the network between DEC6108 and IVS client is reachable, and then check the IVS and DEC6108 version, confirm they are matched. after these, you can refer to below guide to add the DEC6108 to IVS client:https://support.huawei.com/enterprise/en/doc/EDOC1000145262?idPath=7881490|7919735|9864313|21782016|21818023

sunshineeee · Created Nov 5, 2018 05:49:47

Hi, for detailed information, please refer to this link:
https://support.huawei.com/enterprise/en/doc/EDOC1000145262?idPath=7881490|7919735|9864313|21782016|21818023
check the Basic Device Operations part.

Zhouyu · Created Nov 5, 2018 08:46:29

Hi，dear

If the VCN platform fails to connect to the DEC, the possible causes are as follows:

1. The user name and password are incorrect.

2. If the VCN version does not match the DEC6108 version, upgrade the software version of the VCN version to that of the DEC6108 version.

LemonLove · Created Nov 5, 2018 12:02:54

Dear user,

1. Please confirm whether the business password has changed. You can change it by doing the following:

a) log in to the decoder web;

b) choose Change the password (the top right corner of the web page), then you will see change in the business password.

2. Please feed back the version of the VCN and decoder; we will check if it matches.

chenjun108 · Created Nov 6, 2018 09:27:20

Hi, bro. Wish you can consider my solution.
DEC6108 document link as below, you can find what you need on the document
https://support.huawei.com/enterprise/en/doc/EDOC1000145262?idPath=7881490|7919735|9864313|21782016|21818023

chouhao · Created Nov 6, 2018 13:09:52

Hello, bro,
wish you can consider my solution.
1. you mention you can not add the decoder, at least you need to give us some error code. so that we can find some related info
2. you can first refer to above steps, the most important info is paying more attention to the password.

Decoder probleam

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