DEC6108 error web

Alecksy · Created Jun 5, 2019 07:37:48

Hello!

Can you please try with only Internet Explorer 10 or 11 version and you still have issues ?

You can also try the following:

Open Internet Explorer, choose Tools > Compatibility View Settings. The window for setting the compatibility view is displayed, as shown in Figure 5-2.
Figure 5-2 Compatibility view setting
Select the decoder web login page that has been added to the compatibility view and click Delete.

If my suggestions are not solving your issue, please provide a picture of the web page or the error you receive to further check.

Thank you!

Hike · Created Jun 5, 2019 07:36:41

Hi,qugrb

1.Please try to ping the ip address. To confirm if it is a network problem.
2.Check if the decoder's web server is configured correctly.
3.Confirm if the ip address of DEC6108 has been modified

The default address is https://192.168.2.101:8443

Here is a case you can refer to：

https://support.huawei.com/enterprise/en/knowledge/EKB1001300690

Other possible reasons:

Troutroubleshooting:

Symptom

A blank screen occurs on the decoder web page.

Possible Cause

A compatibility view has been set for the browser. The decoder web login page is added to the compatibility view.

Solution

Open Internet Explorer, choose Tools > Compatibility View Settings. The window for setting the compatibility view is displayed, as shown in Figure 5-2.
Figure 5-2 Compatibility view setting
Select the decoder web login page that has been added to the compatibility view and click Delete.

Alecksy · Created Jun 5, 2019 07:37:48

Hello!

Can you please try with only Internet Explorer 10 or 11 version and you still have issues ?

You can also try the following:

Open Internet Explorer, choose Tools > Compatibility View Settings. The window for setting the compatibility view is displayed, as shown in Figure 5-2.
Figure 5-2 Compatibility view setting
Select the decoder web login page that has been added to the compatibility view and click Delete.

If my suggestions are not solving your issue, please provide a picture of the web page or the error you receive to further check.

Thank you!

qugrb · Created Jun 5, 2019 09:10:28

Thank you fot these replies.
I found this procedure yesterday on a forum but it didn't solve my problem.

Here is some screenshot :

Capture1 Capture2 Capture3

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Hike · Created Jun 5, 2019 09:55:24

Can you describe in detail what's wrong with the page display?

I didn't find any problems with the webpage display.

And

The contents of the box are like this？

Do you want to debug this page?
This page contains errors that may prevent it from being displayed
If you have not tested this page, please click No

Alecksy · Created Jun 5, 2019 10:11:41

Hello!

So you mean that you cannot enter the web interface of the decoder with the default credentials, meaning that the web page is not responding ?
If this is the case: Log in to the server of the DEC6108 decoder by using Internet Explorer 11 and press F12. Select Emulation. Set Document Modeto 8.

DEC6108 error web-2959699-1

qugrb · Created Jun 5, 2019 10:19:33

The main problem is that the login form doesn't work.
When I click on the Login button nothing happens.
I think some scripts are either blocked by IE or the code is wrong in the DEC6108.
If the problem does not come from the web browser, then I have to reset my decoder. But the procedures I read go through the web page.
Is there another way to reinstall the decoder files?

I found this https://support.huawei.com/enterprise/en/doc/EDOC1000145262?section=j008 (Chapter 6.5 Reinstalling the System Software)
But I can not copy the file to the / tmp folder (I'm not familiar with it)

qugrb · Created Jun 5, 2019 15:30:03

Thank's for you help !

here is how I solved my problem.

I followed this procedure :

6.5 Reinstalling the System Software

If services cannot run properly due to decoder system software faults, you can refer to this topic to reinstall the system software.

Prerequisites

You have obtained the decoder installation package decoder.zip. To obtain the decoder installation package, log in to Huawei enterprise technical support, choose Support > Video Surveillance > Surveillance Platform > DEC6108, click the Downloads tab, select V100R002C30SPC200, and download the DEC6108 Product Package.zip software package. Decompress the package and obtain decoder.zip package.
Ensure that the current number of SSH users who log in to the decoder is 1 and the user does not perform operations on the home directory of the decoder. To check the number of SSH users who log in to the decoder, perform the following operations:
1. Log in to the decoder where software needs to be installed as the admin user and run the su - root command to switch to the root user.
  NOTE:
  The default password of the admin user is Change_Me. The default password of the root user is Change_Me.
2. Run the who command to check the current number of SSH users.
- If the number of SSH users is 1 and the user does not perform operations on the home directory of the decoder, you can install the software on the decoder.
- If the number of SSH users is not 1, restart the server and ensure that the number of SSH users is 1.

Procedure

Decompress the decoder.zip software package and obtain the install.sh file.
Upload the preInstall.sh and decoder.zip files to the /tmp directory of the decoder through the SFTP tool.
Log in to the decoder where software needs to be installed as the admin user and run the su - root command to switch to the root user.
Run the cd /tmp command.
Run the chmod +x preInstall.sh command.
Run the ./preInstall.sh 192.168.2.101 192.168.2.1 command.
NOTE:
- 192.168.2.101: Indicates the decoder IP address. You can change it based on the site requirements.
- 192.168.2.1: Indicates the decoder gateway IP address. You can change it based on the site requirements.
The system starts to install the decoder software. After the software is installed, the decoder automatically restarts. After the decoder is restarted, you can log in to the decoder web page (the default password after the service software is reinstalled is Change_Me) and check whether the decoder service is running properly.

Special Scenario

If the service software is faulty when the decoder is delivered, perform the following steps to reinstall the service software:

Change the PC IP address to the same network segment of the decoder IP address and directly connect the PC to the decoder service port through a network cable.
Reinstall the service software by referring to Procedure.
Change the PC IP address to the same network segment of the decoder IP address (IP address configured when reinstalling the service software).
Change the subnet mask based on the site plan (The default subnet mask when the decoder is delivered is 255.255.255.0. If the onsite subnet mask is also 255.255.255.0, skip this step.)
1. Log in to the decoder web page as the admin user.
2. Choose Settings > Network Settings.
3. Change the decoder subnet mask based on the site plan.
4. Click Save.

I used Filezilla as SFTP tool

Download Filezilla Client

1. Enter at host : sftp://<IP of the decoder>, and the use the ssh username and password, port 22 and quick connect

2. Drag and drop the files from local PC where you decompressed the zip file to remote site /tmp folder.

3. After that follow the reinstallation procedure:

The decoder has reboot and the problem is solved

Thanks to you and Huawei's technical support

Hummer · Created Jun 6, 2019 01:08:40

Well.
Reinstalling the System Software is often an effective solution in the event of an unmanageable failure.

DEC6108 error web