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DEC6108 Decoder not acces...

DEC6108 Decoder not access able not pinging

Created: Jan 4, 2022 21:41:05Latest reply: Jan 11, 2022 02:16:41 423 18 0 0 0
  HiCoins as reward： 0 (problem unresolved)
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Hi, Huawei Team

I have a problem with DEC6108 decoder

I'm not able to access the device I tried multiple time but no luck

after reboot the decoder it's pinging but after 15 to 20 ping it's again stopped.

Any Guide Or help will be highly apricated.

Thanks

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Y_T_Z
Admin Created Jan 6, 2022 00:43:59

Posted by user_4436757 at 2022-01-05 12:45 Yes I connect my laptop directly to DEC6108, with in same subnet. Its only pinging after reboot the ...

Hello, dear!

Firstly, I suggest you check the compatibility view.

The following picture is the method to open the compatibility view.

compatibility view


Or you can try to use a network cable to connect the COM port of the device to the PC. Please check the picture below:

connect the COM port


If the problem persists, reinstall the DEC6108 (when there is no service) or upgrade the DEC6108.

But the DEC6108 is out of service, so you'll need to check with your local dealer if you can still upgrade/install.


Reinstall steps:

reinstall


Upgrade steps:

upgrade


Hope this can help you!

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user_4436757
user_4436757 Created Jan 6, 2022 06:49:36 (0) (0)
Hi, Y_T_Z

Thanks for you support, the actually issue is how i can access the device and reach to web

It's not pinging at all. It's only give 15 to 20 ping after reboot then again stopped, every time same behavior
even i tried to access through URL https://192.168.2.101:8443 ,,,, but the actual issue is first device should give us continuous ping in Oder to access through web right ?

also can you please guide me how i can access through COM and on which port ?
and through COM can we fi 
Y_T_Z
Y_T_Z Reply user_4436757  Created Jan 6, 2022 07:03:48 (0) (0)
Hello, dear!
Sorry, I need to clear that you can use PC to connect to DEC6108 through COM port, shown in the above picture, tag numbered 2, and then access https://192.168.2.101:8443
Remote access requires that your PC and DEC6108 can be pinged. Currently, you cannot ping the DEC6108. Use the preceding method to access the DEC6108.  
Y_T_Z
Y_T_Z Reply user_4436757  Created Jan 6, 2022 09:29:14 (0) (0)
Hi, does your problem resolved?  
user_4436757
user_4436757 Reply Y_T_Z  Created Jan 9, 2022 08:52:56 (0) (0)
Hi, Thanks for your support

can you please explain in details Or steps how to access through COM and on which COM port
and using which tool etc...

as you told me to access https://192.168.2.101:8443 .... my questions is how my communication will establish with DEC6108
should I assign same rage IP to my PC and it will communicatee On COM ? as I know for COM we need some tool to access command line.

Can you please share steps or screenshots

I really apricate your support

Thanks 
Y_T_Z
Y_T_Z Reply user_4436757  Created Jan 10, 2022 00:53:35 (0) (0)
Hello, dear!
Please connect to the PC through port 2 shown in the above figure and then open a browser and access https://192.168.2.101:8443.  
(0) (0)
from 10#
user_4436757
user_4436757 Created Jan 10, 2022 10:03:43

Hi,

As I tried, to connect my PC directly with decoder DEC6108 on port (GE) which is port 2 as shown in the above figure.

and reboot the device after came back it's giving some ping but after 15 to 20 ping it's again stopped as i mentioned before

I tried to access through web but no luck. also I check the compatibility view.

for references screenshot has been attached

any help from any one ?? 

decoder ping status

compatibility view


Thanks

View more
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(0) (0)
2#
AndresMoreno
AndresMoreno Admin Created Jan 4, 2022 21:41:47

Hello! Thank you for contacting us.
We are working on an answer for you.

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(1) (0)
3#
Vlada85
Vlada85 MVE Author Created Jan 5, 2022 00:11:17

Hi,

The DEC6108 is a multifunctional HD video decoder that is designed for video surveillance solutions. It can display decoded streams on the video wall. As a lightweight and reliable decoder, the DEC6108 supports H.264 and H.265 video encoding formats and multiple network transmission protocols. The device is lightweight and compact, and the system runs stably and reliably.

For guide and more information:
https://support.huawei.com/enterprise/en/intelligent-vision/dec6108-pid-21818023

https://www.manualslib.com/manual/2093491/Huawei-Dec6108.html
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hpl_Panda
hpl_Panda Created Jan 5, 2022 13:12:37 (0) (0)
 
(2) (0)
4#
Y_T_Z
Y_T_Z Admin Created Jan 5, 2022 00:34:51

Hello, dear!

Can you show your ping result?

When you log in to the DEC6108, please ensure that your PC and DEC6108 can ping each other.

It is recommended that you set the PC and DEC6108 on the same network segment.

Thanks!

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hpl_Panda
hpl_Panda Created Jan 5, 2022 13:12:43 (0) (0)
 
(0) (0)
5#
abdul4685
abdul4685 Created Jan 5, 2022 06:26:06

May be you need to upgrade the Firmware
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(0) (0)
6#
user_4436757
user_4436757 Created Jan 5, 2022 12:45:51

Yes I connect my laptop directly to DEC6108, with in same subnet.

Its only pinging after reboot the decoder, 15 to 20 ping through this default IP (192.168.2.101) and again it's stopped, every time same behavior

that's why I cannot access through web.

@ abdul4685
how i can upgrade the firmware wile the devise is not accessible or stable ?

Thanks
BR
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  • convention：
(0) (0)
7#
user_4436757
user_4436757 Created Jan 5, 2022 12:46:37

Yes I connect my laptop directly to DEC6108, with in same subnet.

Its only pinging after reboot the decoder, 15 to 20 ping through this default IP (192.168.2.101)  and again it's stopped, every time same behavior

that's why I cannot access through web.

@ abdul4685
how i can upgrade the firmware wile the devise is not accessible or stable ?

Thanks
BR

View more
  • x
  • convention：

abdul4685
abdul4685 Created Jan 6, 2022 06:12:54 (0) (0)
::D  
(0) (0)
8#
Y_T_Z
Y_T_Z Admin Created Jan 5, 2022 14:54:42

Posted by user_4436757 at 2022-01-05 12:46 Yes I connect my laptop directly to DEC6108, with in same subnet. Its only pinging after reboot the ...
Hi, dear!
Can you try to add the URL to the browser's compatibility view first？
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  • convention：
(1) (0)
9#
Y_T_Z
Y_T_Z Admin Created Jan 6, 2022 00:43:59

Posted by user_4436757 at 2022-01-05 12:45 Yes I connect my laptop directly to DEC6108, with in same subnet. Its only pinging after reboot the ...

Hello, dear!

Firstly, I suggest you check the compatibility view.

The following picture is the method to open the compatibility view.

compatibility view


Or you can try to use a network cable to connect the COM port of the device to the PC. Please check the picture below:

connect the COM port


If the problem persists, reinstall the DEC6108 (when there is no service) or upgrade the DEC6108.

But the DEC6108 is out of service, so you'll need to check with your local dealer if you can still upgrade/install.


Reinstall steps:

reinstall


Upgrade steps:

upgrade


Hope this can help you!

View more
  • x
  • convention：

user_4436757
user_4436757 Created Jan 6, 2022 06:49:36 (0) (0)
Hi, Y_T_Z

Thanks for you support, the actually issue is how i can access the device and reach to web

It's not pinging at all. It's only give 15 to 20 ping after reboot then again stopped, every time same behavior
even i tried to access through URL https://192.168.2.101:8443 ,,,, but the actual issue is first device should give us continuous ping in Oder to access through web right ?

also can you please guide me how i can access through COM and on which port ?
and through COM can we fi 
Y_T_Z
Y_T_Z Reply user_4436757  Created Jan 6, 2022 07:03:48 (0) (0)
Hello, dear!
Sorry, I need to clear that you can use PC to connect to DEC6108 through COM port, shown in the above picture, tag numbered 2, and then access https://192.168.2.101:8443
Remote access requires that your PC and DEC6108 can be pinged. Currently, you cannot ping the DEC6108. Use the preceding method to access the DEC6108.  
Y_T_Z
Y_T_Z Reply user_4436757  Created Jan 6, 2022 09:29:14 (0) (0)
Hi, does your problem resolved?  
user_4436757
user_4436757 Reply Y_T_Z  Created Jan 9, 2022 08:52:56 (0) (0)
Hi, Thanks for your support

can you please explain in details Or steps how to access through COM and on which COM port
and using which tool etc...

as you told me to access https://192.168.2.101:8443 .... my questions is how my communication will establish with DEC6108
should I assign same rage IP to my PC and it will communicatee On COM ? as I know for COM we need some tool to access command line.

Can you please share steps or screenshots

I really apricate your support

Thanks 
Y_T_Z
Y_T_Z Reply user_4436757  Created Jan 10, 2022 00:53:35 (0) (0)
Hello, dear!
Please connect to the PC through port 2 shown in the above figure and then open a browser and access https://192.168.2.101:8443.  
(0) (0)
10#
user_4436757
user_4436757 Created Jan 10, 2022 10:03:43

Hi,

As I tried, to connect my PC directly with decoder DEC6108 on port (GE) which is port 2 as shown in the above figure.

and reboot the device after came back it's giving some ping but after 15 to 20 ping it's again stopped as i mentioned before

I tried to access through web but no luck. also I check the compatibility view.

for references screenshot has been attached

any help from any one ?? 

decoder ping status

compatibility view


Thanks

View more
  • x
  • convention：
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