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Debug 3G/LTE connection issues on AR router

Latest reply: Oct 26, 2018 10:03:41 3046 11 1 0 0

Hi all,

 

I have an AR510. We are trying to get the 3G/LTE interface going with New Zealand Telco's

 

I have sim's from a couple of vendors 2degrees and Spark.

The 2 degrees network seems to use WCDMA and this is quite reliable (but slower)

The Spark provider uses LTE when it connects its fast.

 

I would like to use the LTE connection but it is very intermittent and has a lot of difficulty connecting. I can see the interface "Cellular0/0/0" goes up and down and doesn't connect e.g:

Jul  1 2014 00:11:04+00:00 HuawieRouter %%01IFPDT/4/IF_STATE(l)[25]:Interface Cellular0/0/0 has turned into UP state.
<HuawieRouter>
Jul  1 2014 00:11:14+00:00 HuawieRouter %%01IFPDT/4/IF_STATE(l)[26]:Interface Cellular0/0/0 has turned into DOWN state.

I have tried turning on debug Cellular 0/0/0 all but I don't see much debug information.

What can I do to debug these connection issues on the router?

 

Thanks, Simon

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im2good
Created Dec 23, 2014 06:23:32

We are looking into this issue. Would you please provide the detailed Software Version to us first?

And the current configuration you committed on the Router.

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im2good
Created Dec 23, 2014 09:38:33

I attached the example of the Project Materials, where you can find the detailed steps on how to locate the root cause of SIM card issue. Refer to Trouble Shooting Cases.
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simonosullivan
Created Dec 23, 2014 21:55:42

Hi there, I can't download that attachment. It says "waiting for Audit" in red text.

 

I have managed to get the router going now. However I'm a bit disappointed about the debug features of the router.

 

When I turn on debugging using "debug Cellular 0/0/0 all"   no debug output appears on the console - it should show me all the cellular interface events, packets, errors etc.

 

Is this a bug with this router?

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im2good
Created Dec 26, 2014 08:10:17

Did you open the terminal debugging and terminal monitor switch?

 

 

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im2good
Created Dec 26, 2014 09:19:22

Please reach me at gangduo@huawei.com. I will send you the document via email. Thanks.
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faysalji
Author Created Sep 30, 2018 11:00:31

Posted by im2good at 2014-12-26 06:19 Please reach me at gangduo@huawei.com. I will send you the document via email. Thanks.
Please do share such cases in forum too.
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Mysterious.color
Created Sep 30, 2018 11:28:56

This problem belongs to both the carrier settings and the AR router
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Mysterious.color
Created Sep 30, 2018 11:29:25

can you please specify the SNR from SIM?
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riiotaylor
Created Oct 8, 2018 10:05:45

i bought a new router Linksys EA6900 installed and but i cannot get the printer to connect to the new router. both networks active and secure. i am unable to find the exact issue. help me to solve this issue. will https://www.linksysroutersupportnumber.com/linksys-router-support-number-dubai/ help to solve the issue?
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