DBMS_ERROR at site

Dear friend!
Please rest assured that we'll be back with an answer shortly.

Could you give me the model number of the product?

Thanks！

Dear friend!

Take the OSN 9800 as an example:

The alarm can be repaired automatically, and the database auto-repair function is available in case of the alarm. If the alarm lasts for more than 2 hours, the auto-repair function fails. In this case, manually repair the database.

1. If this alarm is reported by both the active and standby boards and a warm reset can trigger protection switching, perform the following operations:

Warm reset the active board. The active/standby protection switching is triggered.

After the board starts up, preferentially perform manual switching. If manual switching fails, remove a board to trigger protection switching.

After the protection switching succeeds, warm reset the standby board.

2. If this alarm is reported by both the active and standby boards and a warm reset cannot trigger protection switching, perform the following operations:

Warm reset the active board.

When the active board starts up, warm reset the standby board.

For now, you'll need to observe for a while. If the alarm persists, repeat the preceding steps. If the alarm still persists, the board hardware may be faulty. In this case, you need to replace the board.

Thanks！