Basic Information
| Keywords | authentication failure |
| Product | Agile Controller-Campus |
| Title | Agile Controller-Campus，authentication failure |
| Abstract | Customers want to use one click authentication through agile, and authentication options only have names and mailboxes. |
| Publication Date | 2018-06-01 08:13 |
| Associated KB | |
| Language | English |
| Application Scenario | Troubleshooting |
Application Info
| Fault Type | Service >> Mobile storage media management >> Distortion problems |
| Issue Description | Customers want to use one click authentication through agile, and authentication options only have names and mailboxes. |
| Alarm Information | |
| Handling Process | 1. The first problem is that the guest user needs to be authenticated, then during authentication pop up the below page:
The modified content as below:
2. After the page is displayed, the external network cannot be accessed. The AC configuration is incorrect. The AC is reconfigured, and the agile portal address pool is changed to the actual address. For details, see the following link. 3. After the configuration is complete, the login fails. After the customer connects to the Wi-Fi network, ping the internal IP address of the firewall. The session table is 0. It is suspected that the route is faulty. Log in to the agile and find that the gateway of the server is a switch. After logging in to the switch, we found that there was only one default route to the exit firewall, do not reach the online network segment. Therefore, we added a route to the network segment of the Internet. |
