The System Prompts that the Organization Administrator Has Insufficient Permissions When Logging in to ServiceCenter Because No VDC is Available in the Organization

5

【Product�?
ServiceCenter

【Version�?
3.0.5,3.0.7,3.0.8,3.0.9

【Fault Type�?
Resource management fault

【Symptom�?
The system prompts that the organization administrator of a new organization does not have sufficient permissions to log in to ServiceCenter.

【Fault Locating�?
Check the organization of the organization administrator. If no VDC is available, the system will report insufficient permissions when the organization administrator logs in to the tenant portal.

【Root Cause�?
In ServiceCenter 3.0.5 or later, an organization administrator can only log in to the tenant portal. If the organization does not have a VDC, the system prompts that the organization administrator does not have sufficient permissions, and the login fails. In this case, you need to create a VDC and try to log in again.

【Solution�?
Step 1 Log in to ServiceCenter as the super system administrator.
Step 2 Choose Organization > VDC > VDC Management.
Step 3 Click Create VDC.
Step 4 Log in to the tenant portal as the organization administrator after the VDC is successfully created.

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Other related questions:
The System Prompts That the Number of CSHA Instances Exceeds the Remaining Quota in the Organization When Users Create a VDC or Modify VDC Quotas on ServiceCenter
【Product�? ServiceCenter 【Version�? 3.0.8, 3.0.8 SPC1, and 3.0.9 【Fault Type�? Resource management fault 【Symptom�? VDC creation is normal in a new organization with limited or unlimited quotas. After you create an organization with unlimited quotas and change it into one with limited quotas, the system reports "The VDC quota exceeded the available quota of the target organization." when you create or modify a VDC in the organization. 【Fault Locating�? Check ServiceCenter and database logs. The CSHA quota is �? in the organization. 【Root Cause�? When you change the organization with unlimited quotas to limited quotas, CSHA is not enabled. However, you have not changed the CSHA quota. When you try to create or modify a VDC, the system checks that the CSHA quota is �? in the organization and reports "The VDC quota exceeded the available quota of the target organization." 【Solution�? Upgrade ServiceCenter to 3.0.9 SPC1. 【Suggestions and Summary�? Before the upgrade, create an organization with unlimited quotas and do not change it into an organization with limited quotas immediately. If you have already changed the organization into one with limited quotas and the organization has other important data, change it back to unlimited quotas. ---End

What Do I Do If the Organization Administrator Cannot Log In to the ServiceCenter Administrator Portal After ServiceCenter Is Upgraded to 3.0.5 or Later
【Product�? ServiceCenter 【Version�? 3.0.5 【Fault Type�? System fault 【Symptom�? After ServiceCenter is upgraded to 3.0.5 or later, the organization administrator cannot log in to the ServiceCenter administrator portal. 【Fault Locating�? According to the release notes, ServiceCenter 3.0.5 or later version does not allow the organization administrator to log in to the ServiceCenter administrator portal. 【Root Cause�? In ServiceCenter 3.0.5 or later version, the organization administrator can only log in to the ServiceCenter tenant portal. For details, see the ServiceCenter 3.0.5 release notes. 【Solution�? None ----End

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