What Do I Do If ServiceCenter Failed to Interconnect with FusionManager

7

【Product�?
ManageOne ServiceCenter

【Version�?
2.X

【Question�?
What do I do if ServiceCenter fails to interconnect with FusionManager?

【Answer�?
Step 1 Check whether the following two conditions are met:
"no connector found in db" exists in the connector.log file of ServiceCenter.
"system account already locked" exists in the portal.log file of FusionManager.
If the preceding two conditions are met, the status failure occurs because FusionManager locked the FMRest account. Unlock the account to resolve the problem.

Step 2 Use PuTTY and the floating IP address of the management nodes to log in to FusionManager as user galaxmanager. If FusionManger is deployed in single-node mode, use the management IP address to log in to FusionManager.

Step 3 Run the following command to disable PuTTY logout on timeout:
TMOUT=0

Step 4 Run the following command to unlock the FMRest account:
unlockSysAccount FMRest

----End

Other related questions:
What Do I Do If Data on ServiceCenter Fails to Be Backed up
【Product�? ManageOne ServiceCenter 【Version�? 3.X 【Question�? What do I do if data on ServiceCenter fails to be backed up? 【Answer�? Step 1 Use PuTTY and the management IP address of the active node to log in to the ServiceCenter active node as user galaxmanager. The default user password is Huawei@CLOUD8. If ServiceCenter is deployed in single-node mode, the management IP address of the node is used for login. Step 2 Run the following command to disable logout on timeout: TMOUT=0 Step 3 Run the following command to enter the engineering mode: gotoEngineerMode Step 4 Run the following command to disable logout on timeout: TMOUT=0 Step 5 Run the following command to go to the /opt/gmbackup/db directory: cd /opt/gmbackup/db Step 6 Run the following command to check the number of automatic backup files. The default number of automatic backup files is 7. cat /opt/gmbackup/backup.conf | grep "MAX_AUTO_BACKUP_NUM" Step 7 Run the following command to view the backup files under the /opt/gmbackup/db directory: ls Step 8 Check whether the number of backup files under the /opt/gmbackup/db directory is greater than the configured number of automatic backup files. If yes, go to Step 9. If no, contact Huawei technical support. Step 9 Run the following command to delete the backup files whose sequence number is relatively small until the number of backup files under this directory is equal to that of automatic backup files. rm -r Name of the backup file with the smallest sequence number ----End

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