What Do I Do If Error Code 404 Is Displayed When I Enter the Firewall Page on ServiceCenter

4

【Product�?
ServiceCenter

【Version�?
3.0, 3.0.SPC2, 3.0.5, 3.0.5.SP1, 3.0.5.SP2, 3.0.5.SP3, 3.0.5.SP5, 3.0.7, and 3.0.8

【Fault Type�?
Network fault

【Symptom�?
Error code 404 is displayed when you enter the firewall page on ServiceCenter.

【Fault Locating�?
Step 1 Use SSH to log in to a FusionSphere OpenStack node through the reverse proxy IP address.
The default username and password are FSP and Huawei@CLOUD8, respectively.

Step 2 Switch to user root.

Step 3 Run the following command to import environment variables:
source set_env

Step 4 Run the following command to check the neutron plug-in configuration on FusionSphere OpenStack:
cps template-params-show --service neutron neutron-server

Step 5 Check the service_plugins information.
The firewall plug-in information is not configured. Therefore, error code 404 occurs.

【Root Cause�?
In the SDN scenario, the firewall plug-in is not configured on FusionSphere OpenStack. As a result, error code 404 is displayed.

【Solution�?
Contact FusionSphere OpenStack engineers to configure the firewall plug-in.

----End

Other related questions:
What Do I Do If Error Code 404 Is Reported When a Route Network Is Deleted from ServiceCenter or a Router Is Disassociated
【Product�? ServiceCenter 【Version�? 3.0, 3.0.SPC2, 3.0.5, 3.0.5.SP1, 3.0.5.SP2, 3.0.5.SP3, 3.0.5.SP5, 3.0.7, and 3.0.8 【Fault Type�? Network fault 【Symptom�? When a route network is deleted or a router is disassociated, 404 not found is displayed on the page. 【Fault Locating�? Step 1 Use SSH to log in to a FusionSphere OpenStack node through the reverse proxy IP address. The default username and password are FSP and Huawei@CLOUD8, respectively. Step 2 Switch to user root. Step 3 Run the following command to import environment variables: source set_env Step 4 Run the following command to check the neutron plug-in configuration on FusionSphere OpenStack: cps template-params-show --service neutron neutron-server Check the service_plugins information. The VPN plug-in information is not configured. Therefore, error code 404 is displayed. 【Root Cause�? In an SDN scenario, the VPN plug-in is not configured on FusionSphere OpenStack. Error code 404 is reported when a route network is deleted from ServiceCenter or a router is disassociated. 【Solution�? Contact FusionSphere OpenStack engineers to configure the VPN plug-in. ----End

Error Code 404 Is Displayed Because of Incorrect Configuration When Users Access the Firewall Page on ServiceCenter in Non-SDN Scenarios
【Product�? ServiceCenter 【Version�? 3.0, 3.0.SPC2, 3.0.5, 3.0.5.SP1, 3.0.5.SP2, 3.0.5.SP3, 3.0.5.SP5, 3.0.7, and 3.0.8 【Fault Type�? Network fault 【Symptom�? Error code 404 is displayed when you enter the firewall page on ServiceCenter. 【Fault Locating�? In non-SDN scenarios, the system does not support firewalls. You must disable it in the system. You can perform the following operations to check advanced cloud resource pool configurations: Step 1 Log in to ServiceCenter as the system administrator. Step 2 Choose Cloud Resource > Cloud Resource Pool. Step 3 Click More and select Advanced Settings. Step 4 Check whether Not supported is selected for the firewall. 【Root Cause�? In non-SDN scenarios, the system does not support firewalls. In network automation capability configurations, you must disable the firewall. Otherwise, the firewall page will display error code 404. 【Solution�? Step 1 Log in to ServiceCenter as the system administrator. Step 2 Choose Cloud Resource > Cloud Resource Pool. Step 3 Click More and select Advanced Settings. Step 4 Check whether Not supported is selected for the firewall. ----End

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