The Basic Standard License Cannot Be Imported into ServiceCenter After an Advanced Test License Has Been Imported

1

【Product�?
ServiceCenter

【Version�?
3.0, 3.0.SPC2, 3.0.5, 3.0.5.SP1, 3.0.5.SP2, 3.0.5.SP3, 3.0.5.SP5, 3.0.7, and 3.0.8

【Fault Type�?
License fault

【Symptom�?
License importing has failed

【Fault Locating�?
After you check the environment, you find out that an advanced test license has been imported. However, the product document has illustrated that a basic license cannot be imported if an advanced license has been imported before.

【Root Cause�?
If an advanced license has been imported, a basic license cannot be imported.

【Solution�?
Step 1 Use user galaxmanager and the API network floating IP address to log in to the ServiceCenter management node.

Step 2 Run the following command to disable logout on timeout:
TMOUT=0

Step 3 Run the following command to enter the engineering mode:
gotoEngineerMode

Step 4 Run the following command to disable logout on timeout:
TMOUT=0

Step 5 Run the following command to switch to user dbadmin:
su - dbadmin

Step 6 Run the following command to disable logout on system timeout:
TMOUT=0

Step 7 Run the following command to connect to the database:
gsql -U galaxmanager -d topfmdb -W GalaxManager7!

Step 8 Run the following command to modify the database configuration manually:
update swm.tbl_featureswitchs_info set ISSUPPORT = 0 where comptype ='SC' and version ='ALL' and virtualtype='ALL' and featurename='VERSION';

----End

Other related questions:
Has the license file been imported into the VP9630 when it is delivered?
By default, the license file has not been imported into the VP9630 when it is delivered. For the VP9660 and VP9650, the license file has been imported when they are delivered.

How Do I Add Preset Services on ServiceCenter After an Advanced-Edition License Is Imported to ServiceCenter 3.0.8
【Product�? ManageOne ServiceCenter 【Version�? 3.0.8 【Question�? How do I add preset services on ServiceCenter after an advanced-edition license is imported to ServiceCenter 3.0.8? 【Answer�? You can run commands on the ServiceCenter server to add preset services. Step 1 Use PuTTY and the management IP address of the active node to log in to the ServiceCenter active node as user galaxmanager. The default user password is Huawei@CLOUD8. If ServiceCenter is deployed in single-node mode, the management IP address is used for login. Step 2 Run the following command to disable logout on timeout: TMOUT=0 Step 3 Run the following command to add preset services: changemode ToCH Manage Step 4 Check whether services such as cloud host backup are visible on the ServiceCenter administrator and tenant portals. ----End

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