Both the Active and Standby ServiceCenter VMs Faulty

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When two ServiceCenter VMs are deployed in active/standby mode and both the active and standby ServiceCenter VMs become faulty and cannot be restored by restart, perform the operations provided in this section to rectify faults and quickly restore services.

For details,seeBoth the Active and Standby ServiceCenter VMs Faulty,
The applicable version is 3.0.8 or 3.0.9.

Other related questions:
A Single ServiceCenter VM Faulty in Active/Standby Deployment Mode
When two ServiceCenter VMs are deployed in active/standby mode and one ServiceCenter VM becomes faulty and cannot be restored by restart, perform the operations provided in this section to rectify faults and quickly restore services. For details,seeA Single ServiceCenter VM Faulty in Active/Standby Deployment Mode, The applicable version is 3.0.8 or 3.0.9.

Problem and solution when the active/standby switchover is not performed sometimes when the interface is faulty
Check the HRP priorities on both firewalls. When the interface of the active firewall is faulty, the priority is decreased by 2. If the decreased priority is still higher than or equal to the priority of the standby firewall, active/standby switchover does not occur.

How Do I Manually Perform an Active Standby Switchover on ServiceCenter
【Product�? ServiceCenter 【Version�? 3.0, 3.0.SPC2, 3.0.5, 3.0.5.SP1, 3.0.5.SP2, 3.0.5.SP3, 3.0.5.SP5, 3.0.7, 3.0.8, and 3.0.9 【Question�? How do I manually perform an active/standby switchover on ServiceCenter? 【Answer�? You can manually perform an active/standby switchover as follows: Step 1 Use PuTTY to log in to the ServiceCenter active node as user galaxmanager. Default password of user galaxmanager: Huawei@CLOUD8 Step 2 Run the following command to enter the engineering mode: gotoEngineerMode Default password: Huawei@CLOUD8! Run the following command to disable logout on timeout: TMOUT=0 Step 3 Run the following command to check the current active and standby nodes: QueryHaState Check the active node (in the Active state) and the standby node (in the Standby state) before the switchover. Step 4 Run the following command to switch over the active and standby nodes: Switchover The following information is displayed: Switchover can cause service interruption and maybe happen to lose data, confirm to execute switchover? (Y/N) Step 5 Enter Y. check db rebuild...OK execute switchover successful If the preceding information is displayed, the switchover command is successfully issued. Wait for one to two minutes until the switchover is complete. Step 6 Run the following command to check whether the switchover is successful: QueryHaState Check that the original active node is in the Standby state and the original standby node is in the Active state. ----End

ServiceCenter at the DR Site Is Faulty
If one ServiceCenter VM at the DR site is faulty or both the active and standby ServiceCenter VMs at the DR site are faulty, and services cannot be recovered after ServiceCenter is restarted, you can troubleshoot the faults by following the instructions provided in this section to recover the services. For details,seeServiceCenter at the DR Site Is Faulty,The applicable version is 3.0.9.

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