What Should I Do When an ECS Remains in the Restarting or Stopping State for a Long Time?


If an ECS remains in the Restarting or Stopping state for over 30 minutes after being restarted, you can forcibly restart or stop the ECS as follows:

  1. Open the browser, enter the login address of the ServiceCenter tenant portal in the address box, and press Enter.

    For example, enter https://console.type1.com/.

  2. Enter the account and password of the resource administrator, and click Log In.

  3. On the right of the navigation tree, select Region and Project.

  4. Under Computing, click Elastic Cloud Server.

  5. Select the target ECS and click Restart or Stop.

    A dialog box is displayed to confirm whether you want to restart or stop the ECS.

  6. In the dialog box displayed, select Forcibly restart or Forcibly stop.

  7. Click OK.

Other related questions:
Should I Stop the ECS Before Creating a Private Image Using that ECS?

You must stop the ECS when creating a private image using that ECS. If the ECS is running, the ECS memory may buffer data to be read, which may result in data loss in the created image. To prevent this issue, stop the ECS before creating an image.

What should I do when a CE series switch license file changes to the trial state
If a license in trial state expires, successfully delivered configurations of a licensed feature will be retained and take effect. You are allowed to delete existing service configurations related to the licensed feature, but not to add new configurations. Therefore, apply for a new license and activate it before the current license expires. Otherwise, services will be affected.

Must I Stop the ECS Before Backing Up EVS Disks on an ECS Using VBS?

VBS can back up EVS disks that are in use. When an ECS is running properly, data is written onto EVS disks of the ECS, and some newly generated data is stored in the ECS memory as cached data. During EVS disk backup, the data in the memory will not be automatically written onto EVS disks, resulting in data inconsistency between EVS disks and their backups.

To ensure data integrity, back up EVS disks during off-peak hours when no data write operations are being performed on the EVS disks. Alternatively, suspend all data write operations and stop the application systems before initiating a backup job. For an extreme requirement for data integrity, stop the ECS (for cached data to be written into EVS disks) and start an offline backup job.

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