Possible causes for iOS description file installation failure on the AnyOffice client

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Possible causes are as follows:
-The device certificate and device CA certificate are not correctly imported. The CN field in the device certificate includes the IP address and domain name to be accessed by the terminal.
-In V2R2, the gateway is connected to the firewall in bypass mode. In NAT scenario, you need to enable the global load balancing acceleration function and configure an external IP address when creating a virtual gateway.
-In V2R3, if the AE server translates the IP address and externally provides services through the NAT, load balancing, and access proxy devices, you need to enter the mapped IP address and domain name used for the access when you configure the client access address in the installation deployment tool.

Other related questions:
Possible causes for iOS description file installation failure on the AnyOffice client
Possible causes are as follows: -The device certificate and device CA certificate are not correctly imported. The CN field in the device certificate includes the IP address and domain name to be accessed by the terminal. -In V2R2, the gateway is connected to the firewall in bypass mode. In NAT scenario, you need to enable the global load balancing acceleration function and configure an external IP address when creating a virtual gateway. -In V2R3, if the AE server translates the IP address and externally provides services through the NAT, load balancing, and access proxy devices, you need to enter the mapped IP address and domain name used for the access when you configure the client access address in the installation deployment tool.

Possible causes for app upload failure of the AnyOffice app store
Possible causes for app upload failure of the AnyOffice app store are as follows: -The back-end server (EMM server or app server) is not enabled. -The storage of the back-end server is full.

Materials required for customizing the AnyOffice client (iOS)
Materials required for customizing the AnyOffice client (iOS) include the enterprise release certificate, provision profile, and other customized options.

Possible causes for no app in the AnyOffice app store
Possible causes for no app in the AnyOffice app store are as follows: -The configuration is incorrect. The user is not associated with the app. As a result, the app cannot be downloaded. -The app is just uploaded and can be downloaded after a period of time. You need to wait for up to one hour.

Possible causes for the AnyOffice application download failure through the self-service UI
Possible causes for the AnyOffice application download failure through the self-service UI are as follows: -The client app is not uploaded to the app store. -The communication port is blocked by the firewall. Enable the port on the firewall. -The HTTP redirection function (V2R2) is not enabled on the virtual gateway.

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