How to configure a customized automatic switchboard

Please refer the product documentation,

1. Set Service type to Virtual user and Call property to Automatic switchboard. Configure Trunk access yes or no based on the actual requirements. 2. When configuring the AT0 trunk, the default called number is set to the access code of the automatic switchboard configured in the preceding step.

The IVR flows and announcements can be customized. A maximum of 10 levels of IVR menus are supported. The keys for repeatedly listening to an IVR menu and for forwarding a call to a voice mailbox are configurable. Different announcements can be played within different time segments. The U1900 series unified gateway supports a maximum of 256 automatic switchboards and 245 customized switchboard scripts. For details, see Configuration > Feature Guide > Automatic Switchboard > Feature Description in the eSpace U1900 Series Unified Gateway Product Documentation.

The customized voice files of the U1900 must meet the following requirements: 1. The codec is G.711a. The announcement recorded is in mono .pcm or .wav format. The sampling rate is 8 kHz, and the sample precision is 8 bits. The duration does not exceed 5 minutes, and the size does not exceed 2.5 MB. Voice files must be named after voice channel ID, for example, 252.pcm. The length of the voice file name + file name extension name (252.pcm) cannot exceed 128 bytes. Otherwise, an error will occur when loading voice files through the web management system. Two methods are available: use the phone to record custom announcements which can take effect immediately, or use the professional record software to record custom announcements and then load the recorded voice files to the system through the web management system. For details, see Configuration > Feature Guide > Automatic Switchboard > Configuring an Automatic Switchboard with a Custom Announcement in the eSpace U1900 Series Unified Gateway Product Documentation.

Using the U1980 as an example: Download the software package at the Support-E website, decompress the package, and obtain the script from the \01 eSpace U1980\01 eSpace U1980\script\ directory.