Intra-office calls on the AR used as the IP PBX are normal, but inter-office calls fail to be connected

16

1. Check whether the country code and area code at both ends are consistent.
2. Check whether users, prefixes, enterprises that trunks belong to, and DN sets at both ends are consistent.
3. Check whether the call prefix is correctly configured, whether call rights are correct, and whether the call attribute of the call prefix is inter-office.
4. Check whether the inter-office trunk configuration is correct and whether the trunk status is normal.
5. Check whether the call prefix is correctly configured and whether the inter-office prefix is bound to the trunk group.

Other related questions:
Intra-office calls on the device used as the IP PBX are normal, but calls between two devices fail to be connected. Why
This fault is often caused by the incorrect configuration. Perform the following operations: 1. Check whether the country code and area code at both ends are consistent. 2. Check whether users, prefixes, enterprises that trunks belong to, and DN sets at both ends are consistent. 3. Check whether the prefix configuration is correct, whether call rights are correct, and whether the home area attribute of the call prefix is intra-office. 4. Check whether the inter-office trunk configuration is correct and whether the trunk status is normal. 5. Check whether the call route configuration is correct and whether the inter-office prefix is bound to the trunk group.

Failed to call intra-office PSTN numbers
The intra-office prefix needs to be configured no matter the PSTN number or short number of an intra-office user will be called. Calling the PSTN number of an intra-office user fails if the intra-office prefix of the PSTN number is not matched. Therefore, configure an intra-office prefix for the PSTN numbers.

When a U1981 attendant transfers a call to an intra-office number, does the U1981 check whether the intra-office number is busy or idle?
No.

Does the voice card of the AR1200 support intra-office calls
The voice card of the AR1200 supports intra-office calls.

Is the callback on busy (CBB) service of the U1900 available for inter-office users?
The CBB service is available for intra-office users or for inter-office users connected through QSIG trunks.

If you have more questions, you can seek help from following ways:
To iKnow To Live Chat
Scroll to top