How can I do if a client displays a message indicating that the current video format is not supported when the IPC is added to VCN500?

A user account is locked if the number of consecutive incorrect password inputs exceeds the maximum. You can log in to the IPC again using the correct password 5 minutes later. For details, see the User Guide.

The possible cause is that the automatically negotiated rate of the network adapter is low, resulting in client login timeout. The solution is as follows: 1. Log in to the VCN server as the root user. Step 2 Run the ifconfig command to query the name of the service network adapter that is being used by the server. Step 3 Run the ethtool service network adapter name command to check whether the network adapter rate of the server is the same as the planned bandwidth. If yes, contact Huawei technical support engineers. If no, rectify the network fault, and go to the next step. Step 4 Check whether the fault is rectified. If the fault is rectified, no further action is required. If the fault persists, contact Huawei technical support engineers.

The possible cause is that video playback, download, and backup are not executed by priority. They occupy a maximum of 64 video channels and 128 Mbit/s network bandwidth. You can disable some video playback, download, or backup channels to release resources.