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What can I do if VCN3010 log collection fails?

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The size of some modules' logs is large. It takes a long time to collect the logs. If the collection still fails after a long time, contact Huawei technical support engineers for assistance.

Other related questions:
How to collect logs of a CE series switch
Log information is save in four types of log files including the diag.log, log.log, diagnose.log (one-click logs), diagnostic_information.zip (memory logs) files.


To analyze software issues, collect log information in the diag.log, log.log, diagnose.log (one-click logs are the most important) files.

To analyze hardware issues, collect log information in the diag.log, log.log, diagnostic_information.zip (memory logs, which are the most important logs) files, and other related command lines.

Collect log information using either of the following methods:

1. Collect diagnostic logs in one click.

<HUAWEI>system-view
[~HUAWEI] diagnose
[~HUAWEI-diagnose] display diagnostic-information >> diagnose.log

Note:
1. Executing the command takes about 5 minutes. Please wait.
2. The diagnose.log file is exported to the root directory of the active MPU.

< HUAWEI >cd flash:
<~HUAWEI >dir

3. Collect log information in the diag.log, log.log, and diagnostic_information.zip files.

<HUAWEI>system 
[~HUAWEI] diagnose
[~HUAWEI-diagnose] collect diagnostic information
[~HUAWEI-diagnose] return
<HUAWEI >save logfile
<HUAWEI > cd logfile:
<HUAWEI >dir

Note:
You can run the mput * command to collect all logs.
[ftp]mput *

3. Run the following command lines to collect information to analyze hardware issues.

[~HUAWEI]
display startup
display version
display alarm active
display alarm history verbose
display device alarm hardware
display device
display device canbus (CE12800 series switches)
display device power sy
display device elabel
display device power
display health
display device board reset all (in the diagnostic view in some versions)

Method used to collect TC information
You need to log in to TCM to collect the TC information. For details, see section 19 "Log Collection" in the TCM V100R001C00SPC200 Product Documents 01. (2) The specific path is as follows: http://support.huawei.com/enterprise/en/doc/DOC1000038441?idPath=7919749|9856522|21782478|21782484|8677678
Collecting server information
For details about how to collect server hardware, OS, switch module, and Qlogic HBA information, see http://support.huawei.com/ehedex/pages/DOC1000010818YEE0409N/18/DOC1000010818YEE0409N/18/resources/en/cbb/troubleshooting/it_troubleshooting_00003.html.
What is the maximum number of users who can concurrently log in to the VCN3010 C/S client?
In a VCN3010 single-domain network, a maximum of 2000 users can be created, and a maximum of 2000 users can concurrently log in to the C/S client and perform operations.
If you have more questions, you can seek help from following ways:
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