A message indicating that the system is busy is displayed when the information collection tool fails to be used

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This message displays because some devices do not support operations by multi-users. If a device is being used by more than one user, the information collection fails and this message is displayed.

Other related questions:
Method used to install the information collection tool
For details about how to install the information collection tool, see OceanStor Toolkit Information Collection Tool Operation Guide. To download the guide, log in to the The system displays a message indicating that the MU is offline during live video viewing.
The possible cause is that the MU module stops running. To rectify the fault, restart the MU module as follows: 1. Log in to the OMU portal of the master server. 2. Choose System Management > Business operation and management. 3 In the System Domains panel, select the MPU where the camera resides and check the running status of the MU module. If the MU module is in Running state, contact Huawei technical support engineers. If the MU module is in Offline state, go to next step. 4. In the module list, click Restart corresponding to the MU module. The system starts to restart the MU module.

The TE80 displays a message indicating a conference fails to be initiated.
If the TE80 displays a message indicating a conference fails to be initiated, the possible cause is as follows: The GK disables the HTTP port after HTTPS encryption is enabled for the SiteCall channel. If HTTPS encryption is disabled on the codecs, the codecs connect to the HTTP port. As a result, a conference fails to be initiated because the HTTP port cannot be connected. Solution: Ensure that the HTTPS encryption configuration is consistent between the GK and TE80 codecs.

Method used to download the information collection tool operation guide
Log in to the Huawei Enterprise Support website and choose Documentation > Cloud Storage > Tools and Platform > OceanStor Toolkit. Search for the information collection tool operation guide of the corresponding version and download it directly.

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