What If the ISM installer is detected as a virus by antivirus software?

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Antivirus software occasionally detects the ISM installer as a virus and then isolates it, resulting in the ISM installer unable to be started.

However, the ISM installer is actually security-proven and exerts no impact on any other computerized applications. In this case, add the ISM installer to the trusted application list of antivirus software to resolve the problem.

Other related questions:
Antivirus detection on the USG6000
The antivirus function detects and processes virus files by using a professional intelligent detection engine based on a virus signature database that is updated constantly. Virus detection and processing are described as follows: 1. Virus detection Virus detection is performed by the intelligent detection engine. After traffic flows into the intelligent detection engine, the engine: (1) Performs in-depth analysis on the traffic and identifies the protocol type of the traffic and the file transmission direction. (2) Determines whether virus detection is supported for the file transmission protocol and the file transmission direction. The USG6000 supports virus detection for files transmitted through the following protocols: FTP, HTTP, POP3, SMTP, IMAP, NFS, and SMB. The USG6000 supports virus detection for files transmitted in different directions. a. Upload: The client sends files to the server. b. Download: The server sends files to the client. (3) Virus detection The intelligent detection engine extracts the signature of a file meeting virus detection conditions, and matches the extracted signature with the signatures in the virus signature database. If the signature is matched, this file is a virus file and is processed based on the configuration file. If the signature is not matched, the file is transmitted. The virus signature database contains common virus signatures collected by Huawei. The virus signature database defines common virus signatures and assigns a unique virus ID to each virus signature. After the virus signature database is loaded to the device, viruses defined in the signature database can be identified. The virus signature database must be updated from the security center (sec.huawei.com) constantly to ensure that latest viruses are identified in a timely manner. 2. Antivirus processing When a virus file is detected: (1) The intelligent detection engine determines whether the virus file is a virus exception. If so, the file is transmitted. (2) If the virus file is not a virus exception, the intelligent detection engine determines whether the virus file is an application exception. If so, the specified action (transmitting the file, raising an alarm, or blocking the file) is taken. (3) If the virus file is not a virus exception or an application exception, the action specified in the configuration file is taken.

How can I install Trend antivirus software?
To install Trend antivirus software: Trend antivirus software is used only as a part of the solution but does not belong to Huawei. To install Trend antivirus software, refer to the Antivirus Software Deployment Guide. During installation, the most important step is to apply for the license. You are advised to apply for the license before installing Trend antivirus software. If the license is not obtained, do not perform any installation operations. To apply for the license, provide Huawei contract ID for Huawei product manager. Then, Huawei product manager logs in to http://support.huawei.com/enterprise, chooses Support > Get License > Order Management > Permission Application, and clicks the link to submit an application. (Trend license: The OfficeScan product activation code is a string of 31 letters and digits, which is applied for by Huawei engineers.)

Whether the USG6000 supports the antivirus function
The antivirus function can be used only after a license is purchased and activated. The whole USG6000 series devices support the antivirus function.

How Can I Do If the ISM Fails to Detect File Engines?
This fault may occur because of the abnormal network, incorrect file engine, incorrect password, or locked user. To rectify the fault, perform the following operations: ? Ensure that the management network of the file engines is correct. ? Log in to the file engines as user master and ensure that the file engines are working correctly. ? If you fail to log in to the file engines as user master, log in as user support. Then run su —master to switch to the master mode. Run admin lockeduser show to check whether user master is locked. If it is locked, run admin unlock master to unlock it. If you enter wrong passwords for consecutive three times, you will be locked for five minutes. When logging in to the ISM as an administrator, you are user master on the underlying devices. ? If file engines still fail to be detected after user master is unlocked, it is likely that the password for logging in to the file engine saved on the storage device is incorrect. (The earlier storage device uses a non-security requirement password. Therefore, the password is inconsistent with that in the file engine's new specifications during an upgrade.) Log in to the storage device as user admin and enter the engineer mode. Then run shownasinfo to check the users and user levels (a total of four levels). Run chanasinfo to change the password. The default passwords of user master, support, and only are respectively Master@storage, support@storage, and Readonly@storage.

Actions taken if ISM fails to detect file engines
ISM fails to detect a file engine if the network is interrupted, the file engine is faulty, the password is incorrect, or the user is locked. To rectify the fault, perform the following procedure: 1. Ensure that the management network of the file engine is correct. 2. Log in to the file engine as user master and ensure that the file engine is working correctly. 3. If you fail to log in to the file engine as user master, log in as user support. Run the su -master command to switch to the master mode. Then run the admin lockeduser show command to check whether user master is locked. If the user is locked, run the admin unlock master command to unlock the user. If you enter incorrect passwords three consecutive times, you will be locked out of trying again for 5 minutes. After logging in to ISM as an administrator, you are user master on the underlying devices. 4. If the file engine still fails to be detected after user master is unlocked, it is likely that the password for logging in to the file engine saved on the storage device is incorrect. Note: The earlier storage device uses a non-security password. Therefore, the password is inconsistent with that in the file engine's new specifications during an upgrade. Log in to the storage device as user admin and enter the engineer mode. Then run the shownasinfo command to check the users and user levels (a total of four levels). Run the chanasinfo command to change the password. The default passwords of users master, support, and only are Master@storage, support@storage, and Readonly@storage, respectively.

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