Method used to collect information upon S6900/S5900/S5600T/S5800T/S6800T startup failures

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You can collect information upon S6900/S5900/S5600T/S5800T/S6800T startup failures as follows:
Perform the following operations:
1. Go to the BMC CLI. If the CLI is locked, start from step 2. If the CLI is not locked, start from step 4.
2. If the CLI is locked, log in to the BMC again, enter one character, and press Enter. If alarm information is detected, record the minute and hour number of the time when the alarm is reported.
3. Enter the login password: d + space + pa + minute + hour. Go to the root user.
4. Enter log to go the log directory of BMC and query board alarm by entering alarm 1 0.
5. Enter eqlog 0 in the log directory to collect historical logs.
6. Contact R&D engineers for location after the above information is collected.

Other related questions:
Method used to collect information on the USG6000
The method used to collect information on the USG6000 is as follows: 1. Choose Monitor > Diagnosis Center. 2. Click Information Collection. 3. Click Collect.

Method used to collect TC information
You need to log in to TCM to collect the TC information. For details, see section 19 "Log Collection" in the TCM V100R001C00SPC200 Product Documents 01. (2) The specific path is as follows: http://support.huawei.com/enterprise/en/doc/DOC1000038441?idPath=7919749|9856522|21782478|21782484|8677678

Whether T series V100R005 unified storage supports the mixed use of disks in different models
For T series V100R005 unified storage devices, Huawei-certified disk modules that match the product model must be used as spare parts. Otherwise, services may be adversely affected.

Method used to collect the S.M.A.R.T information of disks
Method used to collect the S.M.A.R.T information of disks: Collect the S.M.A.R.T information of a disk: Go to the debug mode, enter mml, and use dev diskinfo to check the faulty disk. After obtaining drive letters of the disk (in the above example, drive letters are sdo), use disktool in debug mode to collect the S.M.A.R.T. information of the disk. Enter disktool -f a /dev/sdxx > result.txt to save the S.M.A.R.T. information in the result.txt file. Collect the S.M.A.R.T. information of all disks: In debug mode, enter disktool -f A >result.txt to save the S.M.A.R.T. information in the result.txt file and use the SSH tool to extract the result.txt file.

Method used to install the information collection tool
For details about how to install the information collection tool, see OceanStor Toolkit Information Collection Tool Operation Guide. To download the guide, log in to the To iKnow To Live Chat
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