Solution if a user cannot log in to OSM because the user did not exit OSM properly

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Solution if a user cannot log in to OSM because the user did not exit OSM properly:
The user can log in to OSM again after 15 minutes.

Other related questions:
Solution when configurations cannot be exported from S5000 V100R001 OSM
Solution when configurations cannot be exported from S5000 V100R001 OSM: 1. Open a browser and choose Internet Options > Languages. 2. When configurations are being exported, if the software matches the language of the browser, the software must be either zh-cn (Chinese) or lowercase en-us (English). If zh-cn (Chinese) and lowercase en-us (English) are unavailable, delete all languages. 3. Click Add, enter zh-cn or en-us in User Definition, and click OK. 4. Check whether the language of the browser is changed to zh-cn or en-us. 5. If you have logged in to the storage device, log out of the device and shut down the browser. Otherwise, log out of the browser directly. Then restart the browser, log in to the storage device, and export the configurations.

Solution when the DB configuration file cannot be exported on the OSM interface
You can refer to the following case if the DB configuration file cannot be exported on the OSM interface: 1. Issue Description What can I do when the DB configuration file cannot be exported on the OSM interface? 2. Solution Fault location and rectification Symptom: When you export configuration on the OSM interface, no file download dialog box is displayed and the configuration file is unavailable. Cause: The language of the browser is different from the language of the system. Solution: 1. Cause No download dialog box is displayed during DB export because the language of the browser is not compatible with that of the system. When the software matches the language of the browser, the software must choose the language either zh-cn (Chinese) or lowercase en-us (English). 2. Solution a. Open the browser and choose Internet Options > Languages. b. If the language required by export does not exist in Languages, delete all languages. c. Click Add, enter zh-cn or en-us in User Definition, and click OK. d. Check whether the language of the browser is changed to zh-cn or en-us. e. If you have logged in to the storage device, log out of the device and shut down the browser. Otherwise, log out of the browser directly. Then restart the browser, log in to the storage device, and export the configuration file.

Method used to log in to clients (ISM or OSM) of different storage systems
You can log in to the management software as follows: Go to the FAQ-What are the different login methods (ISM or OSM) to different models of storage system.

What Can I Do If I Cannot Log In to My BMS or the BMS Data Disk Is Lost After the BMS Is Started or Restarted?

Question Description

After a BMS is started or restarted, the user cannot log in to the BMS or the BMS data disk is lost.

Possible Causes

The BMS cannot obtain the IP address or the data disk cannot be attached to the BMS because packet loss caused by network congestion occurs.

Solution

Restart the BMS. If the fault still exists after you restart the BMS for several times, contact customer service.


Why users cannot log in to the slave SRU of an AR
If you want to log in to the slave SRU of an AR, you need to remove the master SRU first.

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