Connectivitycheck.platform.hicloud issues

Latest reply: Jan 16, 2020 13:02:13 8559 7 0 1

Hi Everyone


I need help PLEASE!!!! I had the Huawei P20 which had this connectivitycheck issue when i connect to a certain wifi network. Then upgraded to the Mate 20 Pro (mistake) as i thought would solve this problem but no its still doing the same. The P9 i have works perfectly. For me having this continuous problem is not acceptable as i work offshore and the wifi is the ONLY means of communication with my family back home. What can i do to solve this problem?? t_0039.gifScreenshot_20190727_205232_com.android.chrome

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Somemeow
Admin Created Jul 29, 2019 00:59:20 Helpful(0) Helpful(0)

Hello,
For issues regarding at Huawei Consumer products (i.e. Mobile phones and Tablets), please visit Huawei Consumer Website or Hotline Service.
Support: http://consumer.huawei.com/en/
You are also welcome to send an email to mobile@mail01.huawei.com if you have any questions about Huawei Consumer products.
Thanks.
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escape
Hike
Admin Created Jul 29, 2019 01:03:28 Helpful(0) Helpful(0)

Dear User
Can you confirm whether this is a Wi-Fi problem or a browser problem?
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Vatikaki
Created Jul 29, 2019 04:11:01 Helpful(0) Helpful(0)

Posted by Hike at 2019-07-29 01:03 Dear UserCan you confirm whether this is a Wi-Fi problem or a browser problem?
Hi

This is a WiFi problem
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Hike
Admin Created Jul 30, 2019 02:21:04 Helpful(0) Helpful(0)

Posted by Vatikaki at 2019-07-29 04:11 Hi This is a WiFi problem
I'm sorry. I tried to understand your problem, but there was no good solution. This is the Enterprise Business Forum. You are advised to contact the Consumer Business Dept for personal business.
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user_3691320
Created Jan 5, 2020 05:26:43 Helpful(0) Helpful(0)

Alibaba Cloud Computing Co., Ltd (Beijing) registers its domain
″hicloud.com″ and Huawei has been owing the company since 2018.

The issue has been reporting for years by some number of users who own a Huawei smartphone. Huawei users report commonly the issue occurs at the same phase on a Wi-Fi connection establishment.

I face the same issue since 2019 Autumn (I purchased Huawei P20 lite on September 2017).

Most probably, Huawei watchdogs may want to find something that could lead up to confirm for which those users can hardly identify a problem with his Huawei smartphone and also discuss it with a Huawei customer support center.

That having said, Huawei should not compromise his credit

Kawashima/F.
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user_3691320
Created Jan 5, 2020 05:34:08 Helpful(0) Helpful(0)

[Amendment]

That having been said, Huawei should not compromise his credit.

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user_3703498
Created Jan 16, 2020 13:02:13 Helpful(0) Helpful(0)

Здравствуйте помогите мне зайти на wi-f i у меня пишет '' требуется "авторизация'' что делать?
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