Dear friend!
In normal cases, you can log in to the device web page to view the ONT user status:
Click the Status tab, and choose User Device Information from the navigation tree on the left. In the right pane, user device information is displayed, including the host name, device type, IP address, MAC address, and online status.

If you are restricted, confirm your user permissions. You are advised to log in as an administrator. If you still cannot find the information you want, your device may be a customized device provided by your carrier. In this case, contact your carrier or device supplier for help.
Thank you!