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Compatibility issue with Cisco CUBE during fax switchover

Created: Dec 31, 2018 13:32:48Latest reply: Jan 3, 2019 08:32:59 583 4 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hi,


During the fax switchover porcess, ITSP (SoftX3000) sends a SIP Re-Invite message with two M lines in SDP contents.

If the otherside is a Cisco CUBE Router it will fail processing it and sends back a BYE message to ITSP! Cisco says it will accept two M lines SDP contents in following condition:

_____________________________________________________________

if a provider sends an SDP with two m-lines, the call goes through as expected.

Here is an example of an accepted m-line format:

m=audio
m=image

However, if a provider sends an SDP with the m-line format reversed, the CUBE does not process it correctly and sends a malformed SDP to the fax server in the Invite message. Therefore, all calls fail.

Here is an example of an unaccepted m-line format:

m=image
m=audio

_____________________________________________________________

Here is my question,

Is there anyway to force SoftX3000 to only send the Re-Invite in Cisco acceptable format?


Thanks,
Seena

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Recommended answer

Nicholas.Guldan.Lee
Created Jan 3, 2019 01:58:12

hello sir softX3000 is a carrier product ,not enterprise product ,so need connect carrier TAC to get support;
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  • convention:

All Answers
Hi bro,
1- could you please take a copy of the configuration that in Cisco CUBE ?
2- Network topology.
3- SIP messages of a full trying of connecting.
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  • x
  • convention:

network topology and logs please ??
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  • x
  • convention:

hello sir softX3000 is a carrier product ,not enterprise product ,so need connect carrier TAC to get support;
View more
  • x
  • convention:

Dear,

Please contact Carrier TAC for more support.
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  • x
  • convention:

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