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Communication failure OLT to ONU L2

Created: May 11, 2021 18:36:49Latest reply: May 12, 2021 01:48:25 400 5 0 0 0
  HiCoins as reward: 5 (problem unresolved)

I have configured all the comunication process between OLT and ONU (gem port, gem mapping, tcont binding with the dba profile) even i have assigned 

an ONU IP Address statically, I got this result

       


display ont info 0 1

  -----------------------------------------------------------------------------

  F/S/P                   : 0/1/0

  ONT-ID                  : 1

  Control flag            : active

  Run state               : online

  Config state            : normal

  Match state             : match

  DBA type                : SR

  ONT distance(m)         : 32

  ONT last distance(m)    : -

  ONT battery state       : support but invalid

  ONT power type          : -

  Memory occupation       : 27%

  CPU occupation          : 1%

  Temperature             : 50(C)

  Authentic type          : SN-auth

  SN                      : 485754436Bxxxxxx (HWTC-6B6Dxxxx)

  Management mode         : OMCI

  Software work mode      : normal

  Isolation state         : normal

  ONT IP 0 address/mask   : 192.168.x.x/22

  Description             : HABITACION_01

  Last down cause         : -

  Last up time            : 2021-05-10 16:15+08:00

  Last down time          : -

  Last dying gasp time    : -

  ONT online duration     : 0 day(s), 13 hour(s), 7 minute(s), 21 second(s)

  ONT system up duration  : -

  Type C support          : Not support

  Interoperability-mode   : ITU-T

  Power reduction status  : -

  ONT NNI type            : auto

  ONT actual NNI type     : 2.5G/1.25G

  Last ONT actual NNI type: -

  FEC upstream state      : enable

  -----------------------------------------------------------------------------

  VoIP configure method   : Default


as you can see the parameters such as run state, config state, match state are in normal state.


when i run the display mac address command i can see that the olt only is learning mac address trough uplink ports (trough ethernet) but not trough gpon:


Command:

          display mac-address all

  It will take some time, please wait...

  -----------------------------------------------------------------------

   SRV-P BUNDLE TYPE MAC            MAC TYPE F /S /P   VPI  VCI   VLAN ID

   INDEX INDEX

  -----------------------------------------------------------------------

       -     -  eth  689e-0bd9-xxxx dynamic  0 /2 /2   -    -         200

       -     -  eth  2cea-7f5a-xxxx dynamic  0 /2 /2   -    -         200

  -----------------------------------------------------------------------

  Total: 2

  Note: F--Frame, S--Slot, P--Port, F/S/P indicates PW Index for PW,

        A--The MAC address is learned or configured on the aggregation port,

        VPI indicates ONT ID for PON, VCI indicates GEM index for GPON,

        v/e--vlan/encap, pritag--priority-tagged,

        ppp--pppoe, ip--ipoe, ip4--ipv4oe, ip6--ipv6oe,

        F/S/P indicates VNI Index for VNI,

        VPI/VCI indicates tunnel index(HEX) for VNI,

        VLAN ID indicates BD ID for VNI or VAP


could you kindly  help me to give an advice to solve this issue?


Thanks.

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Recommended answer

Chenxintao
Admin Created May 12, 2021 01:48:25

Posted by user_3689360 at 2021-05-12 01:13 Hi, friend! EA5801-CG04 y EG8240P.Im from Mexico CityCommand:          display version  VERSION : EA ...

Hi, dear!

There are several possible causes of MAC address learning failure through GPON. For example, the service is unavailable, there is no upstream packet, or the configured Layer 3 service does not learn MAC addresses. Now, I need you help to collect the following information to determine the possible causes:


scroll

display board 0

display patch all

display version 0/<slot>

display io-packetfile information

display current-configuration

display alarm history all

display event history all

display ont info 0 <slotid> <portid> <ontid>

display ont wan-info 0/<slotid> <portid> <ontid>

display service-port port 0/<slot>/<portid> ont <ontid>

display statistics service-port <service-portid>  //wait 3s

display statistics service-port <service-portid>  //wait 3s

display statistics service-port <service-portid>

display mac-address all

display mac-address time

display statistics ont-line-quality 0/<alotid> portid

diagnose

display statistics ptype 0/<slotid>  //wait 3s

display statistics ptype 0/<slotid>  //wait 3s

display statistics ptype 0/<slotid>

config

undo scroll


Please execute the above command and give feedback.

Thanks!


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Hello, friend!

Can you provide your device model and version of your device?

If you can, can you tell me again the city you're in?

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Hi, friend! EA5801-CG04 y EG8240P.

Im from Mexico City
Command:
display version

VERSION : EA5801V100R019C10
PATCH : SPH202
PRODUCT : EA5801-CG04

Active Mainboard Running Area Information:
--------------------------------------------------
Current Program Area : Area B
Current Data Area : Area B

Program Area A Version : EA5801V100R019C10
Program Area B Version : EA5801V100R019C10

Data Area A Version : EA5801V100R019C10
Data Area B Version : EA5801V100R019C10

ONU

I dont have this.

Thank you.
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Chenxintao
Chenxintao Created May 12, 2021 01:23:42 (0) (0)
Okay, I'm checking, my friend!  
Posted by user_3689360 at 2021-05-12 01:13 Hi, friend! EA5801-CG04 y EG8240P.Im from Mexico CityCommand:          display version  VERSION : EA ...

Hi, dear!

There are several possible causes of MAC address learning failure through GPON. For example, the service is unavailable, there is no upstream packet, or the configured Layer 3 service does not learn MAC addresses. Now, I need you help to collect the following information to determine the possible causes:


scroll

display board 0

display patch all

display version 0/<slot>

display io-packetfile information

display current-configuration

display alarm history all

display event history all

display ont info 0 <slotid> <portid> <ontid>

display ont wan-info 0/<slotid> <portid> <ontid>

display service-port port 0/<slot>/<portid> ont <ontid>

display statistics service-port <service-portid>  //wait 3s

display statistics service-port <service-portid>  //wait 3s

display statistics service-port <service-portid>

display mac-address all

display mac-address time

display statistics ont-line-quality 0/<alotid> portid

diagnose

display statistics ptype 0/<slotid>  //wait 3s

display statistics ptype 0/<slotid>  //wait 3s

display statistics ptype 0/<slotid>

config

undo scroll


Please execute the above command and give feedback.

Thanks!


View more
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