1.1 Symptom
How do I upgrade a client or upgrade clients in batches when I use the desktop cloud?
1.2 Troubleshooting
The troubleshooting procedure is as follows:
1. Check whether the client is added to management.
2. If no, add the client to management.
3. If yes, check whether the upgrade package is uploaded.
4. If no, upload the upgrade package.
5. If yes, upgrade the client.
1.2.2 Adding the Client to Management
1. Right-click the name of the client group and select Search client from the context menu.
2. On the search interface, enter the IP address range (if not entered, the Class-C network on which the
server is located will be searched) and click Search.
3. Select the client to be managed and click Add to management.
4. In the confirmation dialog box, click Yes to add the client(s).
5. In the Client Group pane, we can see that the clients have been added into the client group.
1.2.3 Uploading Upgrade Packages
Upgrade packages of Linux clients:
Upgrade files for Linux clients can be divided into three types:
l System files: Files in .dat format, for upgrading the operating system of Linux clients.
l Patch files: Files in .dat format, upgrade patches or applications for Linux clients.
l Agent files: Files in .zip format, for upgrading the management agent(CCCM Agent)
installed on Linux clients.
1. On the navigation bar, choose Deployment > File Deploy. The Linux File Deployment page is displayed.
2. Click Upload, and complete the upload as prompted.
3. Click Browse. Select a file or file folder that you want to upload, enter the file description or not, and click Upload.
4. After the upload is successful, exit the upload window. The uploaded file is displayed in the file list.
Upgrade packages of Windows clients:
1. On the navigation bar, choose Deployment > File Deploy > Windows Software Management. The Windows Software Management page is displayed.
2. Click Upload, and complete the upload as prompted.
3. Click Browse. Select a file or file folder that you want to upload, enter the file description or not, and click Upload.
4. After the upload is successful, exit the upload window. The uploaded file is displayed in the file list.
1.2.4 Upgrading Clients
Upgrading Linux clients
1. On the navigation bar, choose Deployment > File Deploy. The Linux File Deployment page is displayed.
2. Select the client or client group to be upgraded on the left, and select the update file and click Single-file Update (update file must have been uploaded) on the right.
3. Set update conditions and click Apply.
For a system upgrade, you are advised to select Forced upgrade. If the source version and target version are similar, select Save all configuration. If the source version and target version are significantly different, deselect Save all configuration first and then configure client parameters through Extraction and Distribution functions after the upgrade is complete.
− Update when power off: The terminal starts the upgrade process when you shut down the computer through the start menu or by pressing power button, and automatically powers off after the completion of the upgrade task. This upgrade mode applies to a user who is busy during daytime and cannot perform the upgrade immediately.
− Countdown update: The terminal prompts the upgrade task according to the countdown time selected by the administrator after the upgrade file is downloaded. If the administrator sets the countdown time to right now, a client user cannot postpone upgrade time. In other cases, the client user can postpone upgrade time. If the client user selects immediate shutdown/restart after the upgrade is postponed, the upgrade is triggered as well, and shutdown/restart continues after completion of the upgrade.
4. Select the OS version on the Plan Wizard page, configure the task plan or keep default settings, and then click Finish.
5. On the navigation bar, click Task Manager to go to the task management page to view update status and results.
