command is locked by another user

Created Feb 19, 2016 18:01:29Latest reply Feb 19, 2016 20:42:31 1063 1 0 0
when customer try to run "display diag" , he is unable to do it . he got following error.

Error: This command is locked by another user.
  • x
  • convention:

Osaideo     Created Feb 19, 2016 20:42:31 Helpful(0) Helpful(0)

Alarm Information
alarm in Ne40E



Error: This command is locked by another user.




Handling Process



after ***ysis , we found this is bug in older version .



version used : v600r007c00spc300_oc-ne-x3.cc

patch used : v600r007sph025.pat

device : NE40E-x3
Root Cause





this is bug in v600r007sph025.pat and earlier versions.



issue : When the CF card fails, the system cannot obtain the status of the CF card. As a result, the task that attempts to access the CF card keeps waiting and cannot end.




Solution



any patch later than v600r007spc027.pat can solve this issue
Suggestions





load the patch v600r007spc027.pat or later .



then do slave switchover to unlock this command.



[HUAWEI] slave switchover enable

[HUAWEI] slave switchover

  • x
  • convention:

Responses

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