This topic describes how to collect fault information on the eSpace Mobile.
Collecting Fault Information Using the BMU
Since eSpace ECS V300R001C00SPC213, eSpace Desktop or eSpace Mobile V300R001C10, you can collect soft client logs on the BMU with one click.
- Log in to the BMU as the admin user.
- Choose .
- On the Collect Soft Client Log tab page, click Add and create a log collection task.
- On the Download Soft Client Log tab page, download the log file to the local PC.
Sending a Fault Report
NOTE:Configure the email box in advance to ensure that the system can successfully attach a fault report to an email.
- Enable the fault information collection function.
- Before login: On the login screen, tap
and choose . - After login: For an Android user, tap and choose . For an iPhone user, tap Me and choose .
- Before login: On the login screen, tap
- Select Enable Log.
- Repeat the operations that you performed when the fault occurred.
- Tap Send Fault Report by Email. The system automatically adds a fault report to your email box. The default recipient is espace@huawei.com (technical support email address for the eSpace Mobile). NOTE:Configure the email box in advance to ensure that the system can successfully attach a fault report to an email.
- Describe the detailed fault symptom and occurrence time, and send the email. NOTE:Fault information collected includes related log files generated during client running and system information, where personal information and sensitive information is encrypted. Keep privacy data secure and handle it properly in accordance with applicable local laws and regulations.
Manually Obtaining a Fault Report
If it is inconvenient for you to send a fault report through an email, send the fault report to a PC in the following way:
- See 1 through 4 in Sending a Fault Report.
- When a fault occurs, an Android phone automatically generates a fault report package named, for example, espace_20140522105042.zip, in the root directory of the SD card. In the package name, 20140522105042 indicates the time the fault occurs.
- When a fault occurs, an iPhone generates a fault report in eSpace/Library/Logs.
- Use a USB data cable to connect your phone to a PC.
- If you are an Android user, obtain the fault report in the root directory of the SD card.
- If you are an iPhone user, install the iPhone device management tool, for example, iFunBox, on the PC and use the tool to obtain the entire eSpace/Library/Logs folder in the installation directory of eSpace
NOTE:Fault information collected includes related log files generated during client running and system information, where personal information and sensitive information is encrypted. Keep privacy data secure and handle it properly in accordance with applicable local laws and regulations.
