This post highlights the procedure of collecting device logs for locating device problems. Please see below for more information on the topic.
When the collected fault information cannot help the user to locate the problem, we need to collect the device log. Through the device history log, we can locate the problem.
The eDesk tool supports two ways to download device logs:
1. File transfer mode: refers to the use of SFTP or TFTP protocol download device log files;
2. To use the SFTP protocol to download the device log, you need to configure SFTP parameters. For details, see 'Configuring SFTP Parameters' in the Global Configuration chapter.
3. Command line mode: refers to the command line through the device log file to download to the local.
The steps are as follows:
a) Select 'Troubleshooting' to collect fault information on the eDesk tool home page.
b) Select the device.
• For devices that have been added to the tool.
• Click the Select Device tab.
• Select the device you want to add and click Add.
