Closed!!【Activity】The Tour of Brand New Huawei Help Center Activity

faysalji · Created Aug 9, 2018 06:51:07

There is no link on the following, please add.
HOMEPAGE --> (1) MY HUAWEI --> Query your after-sales services.

faysalji · Created Aug 9, 2018 06:54:20

The font color of the following two links should be changed as the current font in grey colour may not appeal to visitor that it has hyperlink on it.

Huawei Enterprise Support Website Quick Start
Introduction Video of Huawei Enterprise Support Website

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faysalji · Created Aug 9, 2018 06:55:15

Posted by faysalji at 2018-08-09 03:54 The font color of the following two links should be changed as the current font in grey colour may n ...

If the font colour can not be change, mouse over effect of changing font colour can be added

faysalji · Created Aug 9, 2018 06:56:33

On the bottom of the page, the following social media links should have changed it's colour (actual colored icon) upon mouse over.

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faysalji · Created Aug 9, 2018 06:59:32

It would be better to add the hyperlinks on the following headings:

MY HUAWEI
Feedback
Help
Quick Search
Service Support Center
Tools

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faysalji · Created Aug 9, 2018 07:01:18

Guidance for Help Center should also hyperlink on it to the guideline link

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faysalji · Created Aug 9, 2018 07:02:54

Service Request should also hyperlink on it to it's guidelines to perform this operation.

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faysalji · Created Aug 9, 2018 07:03:51

Maintenance Status should also hyperlink on it to it's guidelines to perform this operation.

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Mysterious.color · Created Aug 9, 2018 07:09:30

How do you like the new help centre? is it helpful? please give a specific reason.

Yes i do like the new help centre.

it's very helpful for people who are new for Huawei enterprise support website or the App.

for me i like the first video [Video] Huawei Enterprise Support Website Quick Start it helps me to search for a speicif product and browse all switch family Campus and Data centre.

Which part of the support website that you suggest an introduction or guide be added for so that you can browse the website easily ?

i suggest to add the Tool page Network Online Tools and explain about the most important tools

and in addition to that add the requirement information ( equipment account, registered product) for some tools to be used.

i'm finding difficulties until now that i can't access some tools because of permission issues (even though i'm an equipment account and i have registered a product)

Tell us other thoughts?

i have this comment for the video Introduction Video of Huawei Enterprise Support Website

this video is good for people like me how are familiar with Huawei support website or the app

but for people who never used huawei website or the app it's hard for them

let them know how to access it step by step.

one more thing that you need to make your local office use the app and

try to submit a ticket through the app so can be stored for better documnetation

faysalji · Created Aug 9, 2018 07:11:19

The account permission link on HOMEPAGE --> (1) MY HUAWEI --> View and apply for account permissions, shows the guideline and explains the account types, its Privileges and guidelines.

I would suggest that when an user access this link, his/her current account type should be displayed on top:
e.g.
Your Account Type: Customer - click here to apply for permission

Closed!!【Activity】The Tour of Brand New Huawei Help Center Activity

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