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Client unable to login

Client unable to login

Created: Dec 16, 2020 03:14:15Latest reply: Dec 17, 2020 03:35:08 596 12 0 0 0
  Rewarded HiCoins： 0 (problem resolved)
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Hi everyone!

I wonder the client canno log in but VMU can pinging with display error code:109100019 or it is because of web portal issue?

My version is VCN3000

Cheers,

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Best answer

(1) (0)
Unicef
MVE Created Dec 16, 2020 03:24:40

Hello user! 


Check whether the license that has been imported into the two-node cluster contains the ESN of only one node. If this occurs, obtain both ESNs to apply for a license and download the license file. For details, see the license application guide delivered with the VCN3000. Log in to the OMU Portal to re-load the license file. Check whether the fault is rectified. If the fault is rectified, no further action is required. If the fault persists, contact Huawei technical support engineers for assistance. 

Hope it can help: 


Thanks!

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simchamnan
simchamnan Created Dec 16, 2020 14:45:11 (0) (0)
Well thanks a lot  

Recommended answer

(1) (0)
rongjie
Admin Created Dec 16, 2020 03:53:01

Hi, dear!

Welcome to our community!

The possible causes are as follows:

The space of the root directory is full.

The solution is as follows:

Log in to the VCN3000 server and delete files or folders that occupy large space.

For details, see Error Code 109100019 Is Displayed When a User Logs In to the eSpace IVS C/S Client.

If you have any problems, please post them in our Community. We are happy to solve them for you!

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simchamnan
simchamnan Created Dec 16, 2020 14:45:30 (0) (0)
Thank so much  
stephen.xu
stephen.xu Reply simchamnan  Created Dec 16, 2020 14:46:16 (0) (0)
So? whose answer is the best?  
simchamnan
simchamnan Reply stephen.xu  Created Dec 16, 2020 14:48:46 (0) (0)
Not yet make decision but link admin provided I cannot view no permission  
stephen.xu
stephen.xu Reply simchamnan  Created Dec 16, 2020 14:52:28 (0) (0)
Oh really?

Maybe you need to improve your account.
https://forum.huawei.com/enterprise/en/how-do-we-upgrade-our-account/thread/652839-100581  
All Answers
(0) (0)
2#
BetterMing
BetterMing Created Dec 16, 2020 03:21:40

Hello, simchamnan.
It's nice to meet you in the community.
We're working on getting the right answer for you. Please rest assured that we'll be back with an answer shortly.
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(1) (0)
3#
AMD_Xeon
AMD_Xeon Created Dec 16, 2020 03:23:20

Symptom

The server can successfully ping the eSpace IVS C/S client. However, error code 109100019 is displayed when a user logs in to the eSpace IVS C/S client.

Possible Cause

The space of the root directory is full.

Solution

  1. Log in to the server as the root user.


    NOTE:

    The default password of the root user is Change_Me.


  2. Run the df -h command to check the root directory space usage, as shown in Figure 1.


    Figure 1 Root directory space usage


  • If the space usage is less than or equal to 99%, contact Huawei technical support engineers.

  • If the space usage is greater than 99%, go to the next step.

  3.Go to the root directory and run the du -h --max-depth=1 command to check for large files and folders.

  4.Repeat 3.



  • If the large files are not log files, contact Huawei technical support engineers.

  • If the large files are log files, run the rm log file name command to delete some files, and restart the server. Then go to the next step.

  5.Check whether the fault is rectified.


If the fault is rectified, no further action is required. If the fault persists, contact Huawei technical support engineers.


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(1) (0)
4#
Unicef
Unicef MVE Created Dec 16, 2020 03:24:40

Hello user! 


Check whether the license that has been imported into the two-node cluster contains the ESN of only one node. If this occurs, obtain both ESNs to apply for a license and download the license file. For details, see the license application guide delivered with the VCN3000. Log in to the OMU Portal to re-load the license file. Check whether the fault is rectified. If the fault is rectified, no further action is required. If the fault persists, contact Huawei technical support engineers for assistance. 

Hope it can help: 


Thanks!

View more
  • x
  • convention：

simchamnan
simchamnan Created Dec 16, 2020 14:45:11 (0) (0)
Well thanks a lot  
(1) (0)
5#
rongjie
rongjie Admin Created Dec 16, 2020 03:53:01

Hi, dear!

Welcome to our community!

The possible causes are as follows:

The space of the root directory is full.

The solution is as follows:

Log in to the VCN3000 server and delete files or folders that occupy large space.

For details, see Error Code 109100019 Is Displayed When a User Logs In to the eSpace IVS C/S Client.

If you have any problems, please post them in our Community. We are happy to solve them for you!

View more
  • x
  • convention：

simchamnan
simchamnan Created Dec 16, 2020 14:45:30 (0) (0)
Thank so much  
stephen.xu
stephen.xu Reply simchamnan  Created Dec 16, 2020 14:46:16 (0) (0)
So? whose answer is the best?  
simchamnan
simchamnan Reply stephen.xu  Created Dec 16, 2020 14:48:46 (0) (0)
Not yet make decision but link admin provided I cannot view no permission  
stephen.xu
stephen.xu Reply simchamnan  Created Dec 16, 2020 14:52:28 (0) (0)
Oh really?

Maybe you need to improve your account.
https://forum.huawei.com/enterprise/en/how-do-we-upgrade-our-account/thread/652839-100581  
(0) (0)
6#
Tadros
Tadros Created Dec 16, 2020 14:39:21

kindly check the version of IVS client is the same version of VCN3000
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simchamnan
simchamnan Created Dec 16, 2020 14:45:40 (0) (0)
oh  
(0) (0)
7#
simchamnan
simchamnan Created Dec 17, 2020 03:35:08

thanks all
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