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Client connection issue f...

Client connection issue for APs connected through ONT

Created: May 28, 2021 06:48:26Latest reply: Jun 21, 2021 11:00:47 245 7 0 0 0
  HiCoins as reward： 0 (problem unresolved)
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Dear members,


I have a strange issue in my work place. We have Huwaei SmartAX 5680T, installed in our premisis, and uses Huawei Echolife HG8240 ONTs for conneting to PCs, phones and wireless APs accross the building.


The Wireless APs connected through fiber is from 4th floor to 6th floor. All other APs (from ground to 3rd floor )are connected through switches. If we move a mobile device from area with  AP connected through network switch, to a location where AP is connected through ONT, the wifi connects but, shows no internet connection. 


This problem persist mainly for mobile deivces, and laptops (connected through AP) and PCs connected directly to these ONTs works fine.


did anyone came across similar issue?

Can anyone suggest how to troubleshoot this please...


Access pointONTNo internet connectionont through olt

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Chenxintao
Admin Created May 30, 2021 09:54:57

Hello, friend!
Because I don't know about your network, I can't offer you the same solution.
If the problem is not resolved, provide the required network and device information.
Thanks!
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Nino_Chou
Nino_Chou Admin Created May 28, 2021 06:49:14

Hello, friend!
It's nice to meet you in the community.
We're working on getting the right answer for you.
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Chenxintao
Chenxintao Admin Created May 28, 2021 06:53:04

Hi, friend!

Is it possible to access the network through Wi-Fi, but cannot access the network through ETH? 

Or your mobile device (phone) can connect to Wi-Fi but cannot connect to the Internet?

Also, can you state your city?

Thanks!

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Chenxintao
Chenxintao Admin Created May 28, 2021 07:05:54

In addition, is only the HG8240 connected to the MA5680T? And how many HG8240s are there? Can the AP model be provided?

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Chenxintao
Chenxintao Admin Created May 30, 2021 09:54:57

Hello, friend!
Because I don't know about your network, I can't offer you the same solution.
If the problem is not resolved, provide the required network and device information.
Thanks!
View more
  • x
  • convention：
(0) (0)
6#
grb
grb Created Jun 21, 2021 10:28:12

@Chenxintao
Hi friend,
Sorry for the delay in response.
The devices connects to wifi, but no ping to internet or gateway.

If we connect PC directly to ONT, the devices works without any issues.

As we checked, the problem is mainly with device roaming.
If we connect a device to wifi through an access switch connected through swtich,
and roam to a place where access point is connected through ONT, the issue shows up
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Chenxintao
Chenxintao Admin Created Jun 21, 2021 11:00:47

Posted by grb at 2021-06-21 10:28 @Chenxintao Hi friend,Sorry for the delay in response.The devices connects to wifi, but no ping to i ...

Hi, can you provide your device model?
I can only check the access-side devices (OLTs/ONTs). If the problem is not on the access side but on the AP/switch, I'm sorry I can't provide you with the service.

If you can, provide the configurations of these two devices.

The detailed operations are as follows:

ONT Information Collection Guide

Thanks!

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grb
grb Created Jun 22, 2021 04:39:36 (0) (0)
Hi @Chenxintao,

Thanks a lot for reaching out for help.
I will connect the logs and update you asap.  
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