CHANGED MY PHONE PASSWORD AND CANNOT REMEMBER IT

Latest reply: Feb 25, 2020 16:10:56 66 2 0 0

Good morning ,

I have a fingerprint unlock phone however I added a password as well but cannot remember the password. Can you help please do not want to factory reset and lose all my work information.

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wissal
MVE Created Feb 25, 2020 15:45:03 Helpful(1) Helpful(1)

Dear user,

For mobile & home device issues, please refer to:

Support: http://consumer.huawei.com/en/.

You are also welcome to send an email to mobile@mail01.huawei.com or Hotline Service if you have any questions about any Huawei Consumer products.

Alternatively, you can enter your contact information in the following link, so that our Huawei personnel can contact you:

https://consumer.huawei.com/en/contact-us/.

Thanks for your understanding!
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moahmedZakaria
Created Feb 25, 2020 16:10:56 Helpful(0) Helpful(0)

you need to call customer support or you can use linux os with something like kally to solve this problem follow this https://www.google.com/url?sa=t&rct=j&q=&esrc=s&source=web&cd=1&cad=rja&uact=8&ved=2ahUKEwjhzsWti-3nAhVuTxUIHbe5AQoQFjAAegQIARAB&url=http://thermotar.com/9fjv0/forgot-app-lock-password-huawei.html&usg=AOvVaw38Msqe0iAyDKWeEwAgkLNw
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