[CC] Documentation Posts

Latest reply: Oct 23, 2018 14:14:11 1857 2 1 0
This post was last edited by UCC_Express at 2018-10-24 02:37.

[Teepresence and Videoconferencing] Documentation Posts :Link






Mr.C's Lectures on Signaling Analysis

Issue No.7

Outbound Call (18X Message Not Containing the SDP Fields)

Issue No.6

Outbound Call (18X Message Containing the SDP Fields)

Issue No.5

Three-Party Call

Issue No.4

Agent Sign-in (Registration)

Issue No.3

Call Transfer (Blind Transfer)

Issue No.2

Call Transfer (Warm Transfer)

Issue No.1

IVR-to-Agent Transfer

[Mr. Cs Lectures on Installation and Commissioning  Video Tutorials] 

Issue No.12

Installing the ICS Server

Issue No.11

Installing the Agent Server 

Issue No.10

Verifying Call Recording

Issue No.9

Loading Database Scripts

Issue No.8

Installing the Oracle Database Client

Issue No.7

Installing the Oracle Database Server

Issue No.6

Verifying the Self-Service IVR System

Issue No.5

Configuring the File Server

Issue No.4

Connecting the First Call to the Contact Center

Issue No.3

Installing the CTI and WAS

Issue No.2

Connecting the First Intra-Office Call 

Issue No.1

Installing the USM

Issue No.0

Preface Watch and Learn, the Easy Way



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Created Apr 3, 2017 05:54:56 Helpful(1) Helpful(1)

good information
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MVE Created Oct 23, 2018 14:14:11 Helpful(0) Helpful(0)

the links in issue 0 doesn't work
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  • convention:



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