cant access the web page of IPC

LemonLove · Created Dec 16, 2018 10:01:09

This post was last edited by LemonLove at 2018-12-16 10:07.

Bro:
1.Please confirm that the IP of the camera is correct.we can try to ping the camera.
if the ping is not ok ,please :

a).Download the IPC Tool ,and try to search the camera.

link:https://support.huawei.com/enterprise/en/video-surveillance/ipc-tool-pid-21500933/software

b).We can manually reset the IPC address.

2.if the ping is ok ,please check the web is IE .

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Alecksy · Created Dec 13, 2018 14:42:40

Hello Mohamed Ayed, can you please check the browser you are using as the procedure from this link ?

What error do you receive when you try using the browser to connect to the camera ?

Mohamed_Ayed · Created Dec 14, 2018 13:12:49

Posted by Alecksy at 2018-12-13 08:42 Hello Mohamed Ayed, can you please check the browser you are using as the procedure from this link ? ...

im using google chrome and there is no error appear im just cant access web page

Nasr · Created Dec 16, 2018 08:29:30

hello Mohamed Ayed, please check the following
1. Disable the proxy.
2. Set the ActiveX controls and plug-ins.
3. Enable TLS 1.0 or TLS 1.1.
4. Set Use Pop-up Blocker to Disable.
for more information please check this guide chapter 1 page (2 and 3)

https://support.huawei.com/enterprise/en/doc/EDOC1000150789?idPath=7881490|7919735|9864313|21781998|21320623

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LemonLove · Created Dec 16, 2018 10:01:09

This post was last edited by LemonLove at 2018-12-16 10:07.

Bro:
1.Please confirm that the IP of the camera is correct.we can try to ping the camera.
if the ping is not ok ,please :

a).Download the IPC Tool ,and try to search the camera.

link:https://support.huawei.com/enterprise/en/video-surveillance/ipc-tool-pid-21500933/software

b).We can manually reset the IPC address.

2.if the ping is ok ,please check the web is IE .

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You need to log in to download or view. No account? Register

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RaduCCN · Created Dec 17, 2018 14:36:53

This post was last edited by RaduCCN at 2018-12-17 08:38. Hi Mohamed_Ayed,

Try to isolate the issue.
Is this the only camera that is affected by this situation? Are you able to connect to other cameras or have you tried another PC to connect to this camera? Still failing after checking all of the above?

Depending on the status of the device (new or used) there are multiple things that can make you unable to access it by the web browser: IP changed on the camera, network cable faulty, other IP configured on the network adapter, wrong browser settings.

Verify if the camera has power - make sure the power adapter works properly.

If it powers on - try to ping it with a verified network cable or connect using a switch - check port activity

Try to ping the camera - if it works but you are unable to access it - check again the configuration of the PC.

This LINK(troubleshooting) will send you to the troubleshooting scenarios that you can follow.

This LINK (configuration) will send you to the configuration of the computer / browser.

Please provide a feedback in order to fully understand the status or if the issue is solved.

sylvana · Created Apr 6, 2019 22:09:38

good answer thanks all

cant access the web page of IPC

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cant access the web page of IPC

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