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Cannot login to OMU potra...

Cannot login to OMU potral

Created: Jan 30, 2019 11:21:41Latest reply: Feb 14, 2019 09:17:13 1076 12 0 0 0
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i have VCN500 and it is new installation. when i tried to enty the ip address the OMU page didn't appear. i already disablt the proxy, blocked the firewall and deselect Use SSL 2.0, Use SSL 3.0, and select Use TLS 1.1 and Use TLS 1.2 

but the issue still exists. any help ??

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Mihnea
Created Jan 30, 2019 11:27:04

Hello,

Thank you for posting on our Huawei forum.

If a blank screen is displayed after you log in to the OMU portal please try to follow the below procedure:

A Blank Screen Is Displayed After You Log In to the OMU Portal

Symptom

After you log in to the OMU portal, a blank screen is displayed.

Possible Cause

The browser cache is full.

Solution

  1. Open Internet Explorer and choose Tools > Internet Options.
  2. On the General tab page, click Delete, as shown in Figure 1.

    Figure 1 Deleting the Internet Explorer cache 
    ie_tools01.png

  3. In the Delete Browsing History dialog box, select items to delete, as shown in Figure 2.

    Figure 2 Selecting items to delete 
    ie_tools02.png

  4. Click Delete.
  5. Click OK.
  6. Restart Internet Explorer.

Let us know what exactly is the error reported or waht happens when you try to access the OMU portal.

Thank you

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2#
Mihnea
Mihnea Created Jan 30, 2019 11:27:04

Hello,

Thank you for posting on our Huawei forum.

If a blank screen is displayed after you log in to the OMU portal please try to follow the below procedure:

A Blank Screen Is Displayed After You Log In to the OMU Portal

Symptom

After you log in to the OMU portal, a blank screen is displayed.

Possible Cause

The browser cache is full.

Solution

  1. Open Internet Explorer and choose Tools > Internet Options.
  2. On the General tab page, click Delete, as shown in Figure 1.

    Figure 1 Deleting the Internet Explorer cache 
    ie_tools01.png

  3. In the Delete Browsing History dialog box, select items to delete, as shown in Figure 2.

    Figure 2 Selecting items to delete 
    ie_tools02.png

  4. Click Delete.
  5. Click OK.
  6. Restart Internet Explorer.

Let us know what exactly is the error reported or waht happens when you try to access the OMU portal.

Thank you

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3#
Tadros
Tadros Created Jan 30, 2019 11:53:18

i tried it but the issue is the same can't open the OMU web page with error disable connection but i can ping on it
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4#
Tadros
Tadros Created Jan 30, 2019 11:54:44

i tried that but the issue still the same it is disable connection but i can ping on it
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5#
Alecksy
Alecksy Created Jan 30, 2019 15:54:06

Did you try with different browsers to connect to VCN's web interface and still having the issue?

If yes i suggest to enter using SSH to restart OMU service:
1. log in to the server as the admin user and run the su - root command to switch to the root user.
Run the cd /home/ivstool/bin command to go to the path for storing the IVSTOOL script.
Run the ./service.sh restart omu command to restart the OMU.
Run the ps -ef | grep omu command to check the running status of the OMU.
After the OMU restarts, log in again by inserting https://IP:8443/ to see if the web interface is shown in the browser.

If this doesen't work, please send us a photo of the error, the browser you are using and the firmware version of the VCN to further check. 

Thank you! 
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6#
Tadros
Tadros Created Jan 31, 2019 11:13:50

@Alecksy i will try to use this steps and feedback you, thanks
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7#
Tadros
Tadros Created Feb 5, 2019 07:53:17

the issue still exists dears !!
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8#
Alecksy
Alecksy Created Feb 5, 2019 09:04:56

This post was last edited by Alecksy at 2019-02-05 04:08. Hi @Tadros,
please provide the VCN500 version and the exact model.
did you connect to the VCN directly or in the same switch with the VCN? did you try with different browsers ? what test have you done so far ?
if this is still present, collect the wireshark traces from the PC when you replicate the issue to see the packets sent & received.

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9#
Mohamed_Ayed
Mohamed_Ayed HCIE Created Feb 6, 2019 13:09:14

still not solved?
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10#
Alecksy
Alecksy Created Feb 13, 2019 07:18:27

@Tadros

Open IE 9.0 or later versions and choose Tools > Developer Tools. On the displayed page set Browser Mode to Internet Explorer 8 Compatibility View.

After this erase all cookies from the browser and then try again to enter the OMU with https://IP:8443/
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