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cannot login LDU cause OMU Offilne in IVS1800

Created: Jan 6, 2022 08:33:24Latest reply: Jan 7, 2022 01:03:48 301 17 0 0 0
  HiCoins as reward: 0 (problem unresolved)

as subject, after restart service still cannot login with OMU Offline window


please help

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Y_T_Z
Admin Created Jan 7, 2022 01:03:48

Hello, friend!

After communicating with you, we know that your device is newly installed and the version is 9.0.0.

I suggest you try the following:

  • Restart the OMU service.

  • Try to reboot the service.

  • Try to restore the factory settings.

After confirmation, the problem is resolved.


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All Answers
Y_T_Z
Y_T_Z Admin Created Jan 6, 2022 08:36:44

Hello, dear!
Welcome to our community!
Can you log in to the OMU portal?
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seems cannot because after insert the user and password still loading until now
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Y_T_Z
Y_T_Z Admin Created Jan 6, 2022 08:48:08

Posted by trisetyoaji at 2022-01-06 08:39 seems cannot because after insert the user and password still loading until now
Hello, Have you recently upgraded the IVS1800?
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The version is 9.0.0
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Y_T_Z
Y_T_Z Created Jan 6, 2022 08:50:30 (0) (0)
Hi, Is it a new install or upgrade?  
trisetyoaji
trisetyoaji Reply Y_T_Z  Created Jan 6, 2022 08:52:04 (0) (0)
New install  
Y_T_Z
Y_T_Z Reply trisetyoaji  Created Jan 6, 2022 08:56:27 (0) (0)
Hello, Please use ivs_omu user to log in to the server and run sudo /home/ivs_sudo/ivs_omu/bin/check_sys_config_oper.sh checkadmin command to check whether the ivs_omu user has right to invoke the scripts.
Use su - ivs_omu -s /bin/bash command to swicth to ivs_omu.  
trisetyoaji
trisetyoaji Reply Y_T_Z  Created Jan 6, 2022 09:03:42 (0) (0)
What is the password ?  
Y_T_Z
Y_T_Z Reply trisetyoaji  Created Jan 6, 2022 09:20:19 (0) (0)
Please try ChangeMe12#$  
trisetyoaji
trisetyoaji Reply Y_T_Z  Created Jan 6, 2022 09:44:57 (0) (0)
Access denied  
Y_T_Z
Y_T_Z Reply trisetyoaji  Created Jan 6, 2022 09:45:40 (0) (0)
Hi,
The password may be incorrect. You may have changed the password earlier.  
trisetyoaji
trisetyoaji Reply Y_T_Z  Created Jan 6, 2022 09:59:58 (0) (0)
ok will try to factory reset  
Y_T_Z
Y_T_Z Reply trisetyoaji  Created Jan 6, 2022 10:00:42 (0) (0)
Ok, dear!
Once you have found the password, you can check whether the disk space is full using the command dh -f  
Y_T_Z
Y_T_Z Admin Created Jan 6, 2022 08:58:38

Hi,
Are services running in the current environment? If not, you can try to run the reboot command to restart the server.

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trisetyoaji
trisetyoaji Created Jan 6, 2022 09:07:37 (0) (0)
Already reboot the ivs1800 after all service restart but still cannot login  
cannot login LDU cause OMU Offilne in IVS1800-4584089-1
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Y_T_Z
Y_T_Z Admin Created Jan 7, 2022 01:03:48

Hello, friend!

After communicating with you, we know that your device is newly installed and the version is 9.0.0.

I suggest you try the following:

  • Restart the OMU service.

  • Try to reboot the service.

  • Try to restore the factory settings.

After confirmation, the problem is resolved.


View more
  • x
  • convention:

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