Cannot log in to the CMS

Hello, guys!

Have a good day!

This post describes how to deal with the problem that cannot log in to the CMS webpage.

Issue Description

The CMS version is in the eSpace CC V200R001C02. the customer reported that the CMS now can not log in to the web page. nothing changed.

Handling Process

1. Log in the CMS server with cms user. 

   cd /home/cms/CMS_Release/bin 

   ./stop_cms.sh 

   ./startup.sh

2. When cms service is running, test again, still can not log in to the cms web page.

   cd /home/cms/icdcomm/bin 
   

   ./stopcomm 

   ./icdcomm 

   when icdcomm is running, test agin, still can not login cms web page.

3. Doubt that the cms connect to sql2008 DB failed.
   

   Checked the cms and sql2008 DB connection with icd user, failed.
   

4. In the process of problem solving, we  find another issue:

   
   

   

   
   

5. Please resolve in this way to change the domain safety policy.

   
   

   

   
   

   Please change the icd user password and make it meet the requirement of the Windows 2008 system. 
   

Root Cause

Customer revised the Windows policy: password validation failed. the password does not meet the Windows policy requirements because it is too short.

Solution

1. Log in the CMS server with cms user. 

   cd /home/cms/CMS_Release/bin 

   ./stop_cms.sh 

   ./startup.sh

2. When cms service is running, test again, still can not log in to the cms web page.

   cd /home/cms/icdcomm/bin 
   

   ./stopcomm 

   ./icdcomm 

   when icdcomm is running, test agin, still can not login cms web page.

3. Doubt that the cms connect to sql2008 DB failed.
   

   Checked the cms and sql2008 DB connection with icd user, failed.
   

4. In the process of problem solving, we  find another issue:

   
   

   

   
   

5. Please resolve in this way to change the domain safety policy.

   
   

   

   
   

   Please change the icd user password and make it meet the requirement of the Windows 2008 system. 

This is all, thanks for reading!