Cannot log in to BTS

BetterMing · Created Jan 27, 2021 08:46:24

Hello, dear.

You can refer to the following information.

Failed Communication Between the SMT and the BTS

This describes the symptom of the communication failure between the SMT and the BTS, and analyzes the cause of the failed communication. It also provides the fault handling suggestions.

Fault Symptom

Log in to the BTS on the SMT fails. The result of running the ping commands shows that the connection between the SMT PC and the BTS cannot be established.

Cause Analysis and Handling Suggestions

Table 1 lists the possible causes and related suggestions to handle the fault.

**Table 1** Possible causes and handling suggestions for failed communication between the SMT and the BTS
Fault Cause	Handling Suggestion
The Ethernet cable is faulty.	Check the connection of the Ethernet cable. Check whether the RJ45 connectors on both ends are functional. If the RJ45 connector is faulty, replace it.
The IP address of the SMT PC is incorrect.	Check whether the IP address of the SMT PC is on the same network segment as that of the board.

BetterMing · Created Jan 27, 2021 08:46:24

Hello, dear.

You can refer to the following information.

Failed Communication Between the SMT and the BTS

This describes the symptom of the communication failure between the SMT and the BTS, and analyzes the cause of the failed communication. It also provides the fault handling suggestions.

Fault Symptom

Log in to the BTS on the SMT fails. The result of running the ping commands shows that the connection between the SMT PC and the BTS cannot be established.

Cause Analysis and Handling Suggestions

Table 1 lists the possible causes and related suggestions to handle the fault.

**Table 1** Possible causes and handling suggestions for failed communication between the SMT and the BTS
Fault Cause	Handling Suggestion
The Ethernet cable is faulty.	Check the connection of the Ethernet cable. Check whether the RJ45 connectors on both ends are functional. If the RJ45 connector is faulty, replace it.
The IP address of the SMT PC is incorrect.	Check whether the IP address of the SMT PC is on the same network segment as that of the board.

Mohamed_Ahmed · Created Jan 27, 2021 19:35:45

Welcome dear
Kindly could you specify your problem with more details,what the error message? ,what the type of BTS you try to login ? , what the SW version ? and what the board type ?

waiting your F.B to can help you ISA

user_4075791 · Created Jan 28, 2021 00:44:07

Posible cause
Cable Is faulty
SW versión
User and password
Port Is faulty
Port Is block

Cannot log in to BTS

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