Cannot download the old videos from RSE6500
Created: Feb 20, 2020 01:56:55Latest reply: Feb 20, 2020 03:20:58
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Hi, community!
Good day!
I meet a problem as below:
When the user tries to download one video from the RSE6500 web page, the operation fails and RSE6500 returns the message: Server Exception.
We notice that this problem only happens on old videos. Videos recording on the same day can be downloaded successfully. After one day, the same video cannot be downloaded anymore.
More information as below:
Please support!
Thanks!
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