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Cannot Connect to RDP

Created: Apr 30, 2020 17:02:39Latest reply: Feb 14, 2022 13:27:59 1016 7 0 0 0
  Rewarded HiCoins: 0 (problem resolved)

Hi everyone!


I can't connect to an RD through my Huawei HG8245Q, if I switch my connection to my mobile hotspot everything is fine but when I try home internet through the router it doesn't connect, I have tried every solution out there on the internet, I have forwarded the ports, enabled the WAN side access to HTTP, there was some mention about static WAN but I don't know how to do that. 


Please help me, it's been 3 days and I'm still trying to figure this out.

Thank you!

Featured Answers

Recommended answer

wissal
MVE Created Apr 30, 2020 17:49:58

Hello,

You can try it first by following these steps:

In the navigation tree on the left, choose Security > WAN Access Control Configuration . In the pane on the right, click New. In the dialog box that is displayed, set the parameters of the WAN access control, as shown in following figure. Then click apply.

1122

Please note:

Complete network security planning before enabling remote access control to ensure that ONTs are logged in to insecure network conditions. After the ONT login operations are complete, disable remote access control in a timely manner. If you do not complete network security planning or do not disable remote access control in a timely manner, the network may become faulty or be attacked, and Huawei will not be responsible for any related subsequences


If the operation is unsuccessful, please contact your ISP because the function may be restricted.

Good luck!

Thanks

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user_3810818
user_3810818 Created Apr 30, 2020 17:56:12 (0) (0)
I tried that before and the operation is sucessful but I still can't connect to RDP  
user_3810818
user_3810818 Created Apr 30, 2020 17:56:59 (0) (0)
I tried that before and the operation is sucessful but I still can't connect to RDP  
wissal
wissal Reply user_3810818  Created Apr 30, 2020 18:01:18 (0) (0)
Please contact your ISP.  
chantha
chantha Created Oct 24, 2021 04:15:13 (0) (0)
 
All Answers

Hello,

You can try it first by following these steps:

In the navigation tree on the left, choose Security > WAN Access Control Configuration . In the pane on the right, click New. In the dialog box that is displayed, set the parameters of the WAN access control, as shown in following figure. Then click apply.

1122

Please note:

Complete network security planning before enabling remote access control to ensure that ONTs are logged in to insecure network conditions. After the ONT login operations are complete, disable remote access control in a timely manner. If you do not complete network security planning or do not disable remote access control in a timely manner, the network may become faulty or be attacked, and Huawei will not be responsible for any related subsequences


If the operation is unsuccessful, please contact your ISP because the function may be restricted.

Good luck!

Thanks

View more
  • x
  • convention:

user_3810818
user_3810818 Created Apr 30, 2020 17:56:12 (0) (0)
I tried that before and the operation is sucessful but I still can't connect to RDP  
user_3810818
user_3810818 Created Apr 30, 2020 17:56:59 (0) (0)
I tried that before and the operation is sucessful but I still can't connect to RDP  
wissal
wissal Reply user_3810818  Created Apr 30, 2020 18:01:18 (0) (0)
Please contact your ISP.  
chantha
chantha Created Oct 24, 2021 04:15:13 (0) (0)
 
cool
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  • x
  • convention:

Good to know
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